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Sun Life Financial of Canada

Case Study

by Paul Connolly

published on Jul 07, 2004

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Report Overview:

Report Outline:

This case study describes the outsourcing of its life policy services by Sun Life Financial of Canada to Marlborough Stirling.

The case study identifies:

  • The business challenges faced by SLFoC
  • The options evaluated
  • The impact of BPO on policy services productivity and customer service levels.

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