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BT - U.K. Local Government BPO

Vendor Analysis

by NelsonHall Analyst

published on Mar 30, 2012

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Report Overview:

Who is this Report for:

NelsonHall's "Local Government BPO Services" Vendor Assessment for BT is a comprehensive assessment of BT's business process outsourcing (BPO) offerings and capabilities designed for:

  • Sourcing managers within U.K. local government sector monitoring the capabilities of existing suppliers of BPO and identifying vendor suitability for BPO RFPs
  • Vendor marketing, sales and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the support services sector

Scope of this Report:

The report provides a comprehensive and objective analysis of BT's BPO offerings, capabilities, and market and financial strength, including:

  • Identification of the company's strategy, emphases and new developments
  • Revenue estimates
  • Analysis of the company's offerings and key service components
  • Analysis of the company's approach to and locations for service delivery
  • Analysis of the company's strengths, weaknesses and outlook.

Key Findings & Highlights:

BT is a U.K. headquartered business with a growing portfolio of business process outsourcing services for the U.K. local government sector including back-office, industry specific and front-office services.

BT has a technology-led approach to service transformation which includes improving access to, and, sharing of key information between service lines and front-office services. BT also looks to consolidate like services or aspects of services that can be shared across the enterprise or among partners.

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