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Maximus - U.S. State & Local Government Industry-Specific BPO Services

Vendor Analysis

by NelsonHall Analyst

published on Oct 30, 2012

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Report Overview:

This NelsonHall vendor assessment analyzes Maximus's offerings and capabilities in U.S. state and local government industry specific BPO services. Maximus is one of a number of BPO service companies analyzed in NelsonHall's comprehensive industry analysis programs.

Who is this Report for:

NelsonHall's U.S. state and local government industry specific BPO profile on Maximus is a comprehensive assessment of Maximus's U.S. state and local government industry specific BPO offerings for organizations and capabilities designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of U.S. state and local government industry specific BPO services and identifying vendor suitability for U.S. state and local government industry specific BPO services RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the support services sector

Scope of this Report:

This report provides a comprehensive and objective analysis of Maximus' U.K. Central Government BPO services, capabilities and market and financial strength, including:

  • Analysis of the company's offerings and key service components
  • Identification of the company's strategy, emphasis and new developments
  • Analysis of the company's strengths, weaknesses and outlook
  • Revenue estimates
  • Analysis of the profile of the company's customer base including the company's targeting strategy and examples of current contracts
  • Key client case studies

Key Findings & Highlights:

Maximus has been providing industry-specific BPO services to government agencies since it was founded in 1975. The company operates in two business segments:

  • Health Services
  • Human Services.

In April 2012 Maximus further enhanced its market presence when it completed the acquisition of Policy Studies Inc.

Maximus is expected to continue to successfully grow its core business of enrollment and eligibility administration as states look to cope with a rapidly growing Medicaid and CHIP population

Table of contents:

Table of contents:

  • 1. Background
  • 2. Revenue Summary
  • 3. Key Offerings
  • 3.1 Pricing
  • 4. Delivery Capability and Partnerships
  • 4.1 Client On-boarding
  • 5. Target Markets
  • 5.1 Health Services
  • Client Examples
  • California Healthy Families
  • 5.2 Human Services
  • Client Examples
  • 6. Strategy
  • 7. Strengths and Challenges
  • 7.1 Strengths
  • 7.2 Challenges
  • 8. Outlook

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