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Serco - Life Insurance BPO

Vendor Analysis

by NelsonHall Analyst

published on Mar 09, 2013

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Report Overview:

This NelsonHall vendor assessment analyzes Serco's offerings and capabilities in life insurance BPO. Serco is one of a number of life insurance BPO companies analyzed in NelsonHall's comprehensive industry analysis programs.

Who is this Report for:

NelsonHall's life insurance Vendor Assessment for Serco is a comprehensive assessment of Serco's life insurance offerings and capabilities designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of life, annuities, investments and pensions services and identifying vendor suitability within this space
  • Vendor marketing, sales and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the BPO services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of Serco's life insurance BPO offerings, capabilities, and market and financial strength, including:

  • Analysis of the company's offerings and key service components
  • Revenue estimates
  • Identification of the company's strategy, emphasis and new developments
  • Analysis of the profile of the company's customer base including the company's targeting strategy and examples of current contracts
  • Analysis of the company's strengths, weaknesses and outlook.

Key Findings & Highlights:

Serco's contract win of AEGON in 2012 marked Serco's entrance into the life BPO space. Serco provide initial underwriting, claims management and policy servicing to AEGON using workflow tools to wrap-around existing technology systems.

Serco plan to deliver its services using client insurance systems.

Serco are looking to target closed block operations predominantly in Continental Europe; the firm will also be targeting private equity and insurance players in this geography.

Table of contents:

Table of contents:

  • Background
  • Revenue Summary
  • Key Offerings
  • Delivery Capability and Partnerships
  • Target Markets
  • Strategy
  • Strengths and Challenges
  • Strengths
  • Challenges
  • Outlook

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