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Dell - Life Insurance BPO

Vendor Analysis

by NelsonHall Analyst

published on Apr 29, 2013

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Report Overview:

This NelsonHall vendor assessment analyzes Dell's offerings and capabilities in life insurance BPO. Dell is one of a number of life insurance BPO companies analyzed in NelsonHall's comprehensive industry analysis programs.

Who is this Report for:

NelsonHall's life insurance Vendor Assessment for Dell is a comprehensive assessment of Dell's life insurance offerings and capabilities designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of life, annuities, investments and pensions services and identifying vendor suitability within this space
  • Vendor marketing, sales and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the BPO services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of Dell's life insurance BPO offerings, capabilities, and market and financial strength, including:

  • Analysis of the company's offerings and key service components
  • Revenue estimates
  • Identification of the company's strategy, emphasis and new developments
  • Analysis of the profile of the company's customer base including the company's targeting strategy and examples of current contracts
  • Analysis of the company's strengths, weaknesses and outlook.

Key Findings & Highlights:

Dell entered the LA&P BPO market following its acquisition of Perot Systems, which brought with it two life insurance BPO contracts: Erie Family Life and Fidelity & Guaranty Family Life.

Dell has ~1,200 FTEs working in LA&P BPO and supports clients from four global centers. Approximately 2.5m policies are administered by Dell, using its in-house administration platform: LifeSys.

Dell has made enhancements to its Life BPO services in areas including: combined billing, STP, Six Sigma and offshoring.

Going forward, Dell is increasingly looking to target open-block contracts and is in discussions with organizations in the U.S and Europe.

Table of contents:

Table of contents:

  • Background
  • Revenue Summary
  • Key Offerings
  • Delivery Capability and Partnerships
  • Delivery Centers
  • Technology
  • Business Intelligence Tool
  • Investments in Life BPO Services
  • Target Markets
  • Product and Geographic Focus
  • Client base
  • Strategy
  • Strengths and Challenges
  • Strengths
  • Challenges
  • Outlook

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