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IFDS - Life Insurance BPO

Vendor Analysis

by NelsonHall Analyst

published on Apr 29, 2013

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Report Overview:

This NelsonHall vendor assessment analyzes IFDS's offerings and capabilities in life insurance BPO. IFDS is one of a number of life insurance BPO companies analyzed in NelsonHall's comprehensive industry analysis programs.

Who is this Report for:

NelsonHall's life insurance Vendor Assessment for IFDS Percana ('IFDS') is a comprehensive assessment of IFDS's life insurance offerings and capabilities designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of life, annuities, investments and pensions services and identifying vendor suitability within this space
  • Vendor marketing, sales and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the BPO services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of IFDS's life insurance BPO offerings, capabilities, and market and financial strength, including:

  • Analysis of the company's offerings and key service components
  • Revenue estimates
  • Identification of the company's strategy, emphasis and new developments
  • Analysis of the profile of the company's customer base including the company's targeting strategy and examples of current contracts
  • Analysis of the company's strengths, weaknesses and outlook.

Key Findings & Highlights:

IFDS Percana ('IFDS') is now a regulated and fully operational L&P BPO provider, providing services for life BPO clients including Pearl Group and Inora Life.

IFDS is currently headquartered in Dublin delivering policy servicing and new business services. IFDS's other European center is located in Basildon. Three further centers, that are already in use by IFDS Percana's parent company, State Street, are planned to be used for the delivery of life BPO services. All three are based in Europe.

Target geographies for IFDS include Europe and the Middle East.

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