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The Learning Factor - Learning BPO

Vendor Analysis

by Gary Bragar

published on Jul 25, 2013

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Report Overview:

The Learning Factor, based in Sydney, Australia, began providing managed learning services to multinational organizations in 2006. The company's learning heritage goes back even further: between 1997 and 2002 the directors had built an HR consulting and learning business that was later sold to a large HR company in Australia:

  • Learning services offered by the company range from design, including learning business process re-engineering to managing the administration and delivery of ~23k face-to-face training enrolments per annum
  • The Learning Factor operates as an agency providing sourcing of delivery, with the exception of virtual instructor-led training recently provided by The Learning Factor to Cisco
  • The Learning Factor's clients are in Australia and 14 additional Asia-Pacific countries.

Who is this Report for:

NelsonHall's Learning BPO Services Vendor Assessment for The Learning Factor is a comprehensive assessment of The Learning Factor's learning BPO (LBPO) offerings and capabilities designed for:

  • Buyers of LBPO, including sourcing managers monitoring the capabilities of existing suppliers of LBPO and identifying vendor suitability for learning RFPs
  • Vendor marketing, sales and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the support services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of The Learning Factor's LBPO offerings, capabilities and market and financial strength, including:

  • Identification of the company's strategy, emphases and new developments
  • Analysis of the company's strengths, weaknesses and outlook
  • Revenue estimates
  • Analysis of the profile of the company's customer base, including the company's targeting strategy and examples of current contracts
  • Analysis of the company's offerings and key service components
  • Analysis of the company's delivery organization, including the geography of delivery locations.

Key Findings & Highlights:

The Learning Factor, based in Sydney, Australia, began providing managed learning services to multinational organizations in 2006.

The Learning Factor provides services that include design, administration and delivery of training, operating as an agency providing sourcing and vendor management of delivery. Services provided to clients utilize The Learning Factor's network of 1k training providers in North America and 14 countries in Asia-Pacific.

The Learning Factor offers learning programs that include:

  • Leadership training
  • Business operations training
  • Individual performance training
  • Sales and customer service training
  • Ethics and compliance training.

Table of contents:

Table of contents:

  • Background
  • Revenue Summary
  • Key Offerings
  • Delivery Capability and Partnerships
  • Target Markets
  • Strategy
  • Strengths and Challenges
  • Strengths
  • Challenges
  • Outlook

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