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HP Enterprise Services - Public Sector Shared Services BPO

Vendor Analysis

by NelsonHall Analyst

published on Apr 10, 2014

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Report Overview:

HP ES is a major supplier of BPO to the U.S. federal and state healthcare services, some of which is delivered as shared services. HP ES also has a BPO presence in public sector shared services in Europe and Canada. In terms of revenue, NelsonHall estimates that U.S. government sector health and human services accounts for more than half of HP ES' shared services BPO.

Who is this Report for:

NelsonHall's Vendor Assessment of HP Enterprise Services (HP ES) public sector shared services outsourcing provides a comprehensive view of the company's offerings and capabilities designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of shared services to the public sector and identifying vendor suitability
  • Vendor marketing, sales and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the public sector outsourcing services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of HP ES' public sector shared services outsourcing offerings, capabilities, and market and financial strength, including:

  • Identification of the company's service-specific strategy, emphases and new developments
  • Service-specific revenue estimates
  • Analysis of the company's offerings and key service components
  • Analysis of the company's approach to, and locations for, service delivery
  • Analysis of the company's strengths, weaknesses and outlook.

Key Findings & Highlights:

In the U.S. HP ES continues to be the largest provider of Medicaid process management services, serving as fiscal agent and MMIS vendor in 20 states. It provides Medicaid process support, mainly dealing with eligibility and payment issues and information management through MMIS deployments. It also provides administration and support for Medicare services and improper payments detection and prevention to the U.S. federal government.

Elsewhere, HP ES provides a variety of services including document management, industry-specific revenue and payments, and payroll shared services.

Table of contents:

Table of contents:

  • Background
  • Revenue Summary
  • Key Offerings
  • U.S. State Government Health and Human Services Offerings
  • U.S. Federal Government BPO Offerings
  • EMEA Public Sector
  • U.K. Public Sector
  • Germany and Austria
  • Canada
  • Delivery Capability and Partnerships
  • U.S. Delivery Capabilities
  • U.K. Delivery Capabilities
  • Delivery Capabilities in Other Geographies
  • Germany
  • Canada
  • Enabling Technology
  • Target Markets
  • The U.S. Market
  • Other Markets
  • U.S. State Clients
  • U.S. Federal Government Clients
  • U.K. Clients
  • German and Austrian Public Sector Payroll Clients
  • British Columbia Ministry of Finance – Revenue Management
  • Strategy
  • Strengths and Challenges
  • Strengths
  • Challenges
  • Outlook

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