DEBUG: PAGE=domain, TITLE=View all Vendors,ID=1466,TEMPLATE=vendors
toggle expanded view
VENDORID = -1
VENDOR =
VENDORparam =
Title = View all Vendors
Description =

Search across all vendors:

action=something else...array(7) { ["program"]=> int(-1) ["analyst"]=> int(-1) ["industry"]=> int(-1) ["serviceline"]=> int(-1) ["vendor"]=> int(-1) ["country"]=> int(-1) ["application"]=> int(-1) } array(0) { }
from:
until:

Capita - Legal Process Outsourcing

Vendor Analysis

by NelsonHall Analyst

published on Apr 15, 2014

Access to this report is restricted to logged in clients with access. Login to get full access

Report Overview:

This NelsonHall vendor assessment analyzes Capita's offerings and capabilities in the LPO sector.

Capita is one of a number of LPO companies analyzed in this comprehensive industry analysis.

Who is this Report for:

NelsonHall's Legal Process Outsourcing (LPO) profile on Capita Legal Services ('Capita') is a comprehensive assessment of Capita's offerings and capabilities designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of LPO services and identifying vendor suitability for LPO RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the support services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of Capita's LPO offerings and capabilities, and market and financial strengths, including:

  • Identification of the company's strategy, emphasis, and new developments
  • Analysis of the company's strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company's customer base including the company's targeting strategy and examples of current contracts
  • Analysis of the company's offerings and key service components
  • Analysis of the company's delivery organization including the location of delivery locations.




Key Findings & Highlights:

Capita is a U.K. headquartered provider of BPO services, providing CMS, F&A, HRO, ITO and, since 2013, legal services including reserved services through the acquisition of law firm Optima and LPO (non-reserved) services.

Table of contents:

Table of contents:

  • Background
  • Revenue Summary
  • Key Offerings
  • Legal services
  • Optima and reserved services
  • Legal recoveries
  • Legal costs control and management services
  • Delivery Capability and Partnerships
  • Delivery centers and personnel
  • Optima
  • Training
  • Technology
  • Pricing model
  • Quality standards
  • Target Markets
  • Target products
  • Target industries and geographies
  • Industries
  • Geographies
  • Client base
  • Examples of engagements
  • Strategy
  • Strengths and Challenges
  • Strengths
  • Challenges
  • Outlook

Login to get full access:

close