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transcosmos - CMS in Telecommunications/Cable/Satellite

Vendor Analysis

by Vicki Jenkins

published on Nov 20, 2014

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Report Overview:

transcosmos is a publicly traded, Japanese headquartered BPO vendor in the contact center and digital marketing business. Across all industries, it employs ~35k globally and operates 114 centers across 14 countries, supporting 23 languages. It operates in Asia, the U.S. and Europe; it has 45 sites in its headquarter country of Japan, 16 offshore sites and 53 sites overseas. It supports 2.5k clients globally.

Who is this Report for:

NelsonHall's CMS in telecommunications/cable/satellite industry sector profile on transcosmos is a comprehensive assessment of transcosmos' telecommunications/cable/satellite sector customer management services (CMS) offerings and capabilities, designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of CMS to serve the telecommunications/cable/satellite sector and identifying vendor suitability for CMS RFPs
  • Vendor marketing, sales and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the support services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of transcosmos' telecommunications/cable/satellite sector CMS offerings, capabilities, and market and financial strength, including:

  • Identification of the company's strategy, emphasis and new developments
  • Analysis of the company's strengths, weaknesses and outlook
  • Revenue estimates
  • Analysis of the profile of the company's telecommunications/ cable/satellite sector customer base, including the company's targeting strategy and examples of current contracts
  • Analysis of the company's telecommunications/cable/satellite sector CMS offerings and key service components
  • Analysis of the company's delivery organization including the geography of delivery locations used for telecommunications/ cable/satellite sector clients.

Key Findings & Highlights:

transcosmos has ~40 CMS telecommunications/cable/satellite clients, all headquartered in Japan. While many are small companies, it supports several large Japanese telecommunications companies.

The company provides CMS in support in a range of offerings including:

  • Customer care
  • Technical support
  • Voice of customer analytics
  • Digital marketing (internet advertising, website development and maintenance).

transcosmos has delivery centers in support of its telecommunications/ cable/satellite customers in Japan, China, and Korea.

Table of contents:

Table of contents:

  • Background
  • Revenue Summary
  • Key Offerings
  • Delivery Capability and Partnerships
  • Delivery centers for telecommunications/cable/satellite clients
  • Technology
  • Partnership
  • Pricing
  • Target Markets
  • Strategy
  • Strengths and Challenges
  • Strengths
  • Challenges
  • Outlook

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