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IBM - Recruitment Process Outsourcing

Vendor Analysis

by Gary Bragar

published on Jan 30, 2015

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Report Overview:

IBM, offers HR BPO services alongside its wider BPO services in its Global Process Services (GPS) division.

Who is this Report for:

NelsonHall's Recruitment Process Outsourcing vendor assessment for IBM is a comprehensive assessment of IBM's recruitment process outsourcing offering and capabilities designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of recruitment process outsourcing and identifying vendor suitability for recruitment process outsourcing RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the support services sector
  • HR decision makers.

Scope of this Report:

The report provides a comprehensive and objective analysis of IBM's recruitment process outsourcing offering, capabilities, and market and financial strength, including:

  • Identification of the company's strategy, emphasis, and new developments
  • Analysis of the company's strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company's customer base including the company's targeting strategy and examples of current contracts
  • Analysis of the company's offerings and key service components
  • Analysis of the company's delivery organization including the location, size and scale of delivery locations and their activities.

Key Findings & Highlights:

IBM offers end to end RPO that uses behavioral science methodologies for sourcing. In 2012 it developed the Archetype Study, a cultural fit assessment methodology that helps identify archetypes in a culture. IBM's RPO offerings also includes employment branding, sourcing, screening, selection, background checks, reporting and analytics.

Today the IBM RPO organization has ~1,600 employees providing RPO services. IBM provides RPO to >80 countries in ~40 languages. It has ~12 global RPO contracts covering three or more regions. NelsonHall estimates that IBM performed ~75k-85k permanent hires in 2014.

Kenexa supports a wide range of industries and sectors in placing permanent, permanent positions, however it does not have an MSP offering.

Kenexa targets the following sectors:

  • Oil and gas
  • Manufacturing and engineering
  • IT and technology
  • Transport and distribution
  • Retail
  • CPG
  • Travel and transport
  • Insurance, finance and banking
  • Life sciences.

Table of contents:

Table of contents:

  • Background
  • Revenue Summary
  • Key Offerings
  • Current Offerings
  • Software
  • Intellectual Property and Workforce Analysis
  • Benefits
  • New Developments
  • Delivery Capability and Partnerships
  • Geographical Capability
  • Partnerships
  • Human Capital
  • Quality and Continuous Improvement
  • New Developments in 2014
  • Target Markets
  • Overview Target Market
  • Profile of Key Clients
  • Recent Wins
  • Strategy
  • Strengths and Challenges
  • Strengths
  • Challenges
  • Outlook

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