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Xerox Services - H&W Services

Vendor Analysis

by NelsonHall Analyst

published on Feb 17, 2015

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Report Overview:

Xerox Services' H&W service offering includes H&W administration (including COBRA and voluntary benefits administration); spending account administration (including FSAs, HSAs, and HRAs); absence management/leave of absence administration; healthcare exchanges (including both active and retiree exchanges); and audit services.

Who is this Report for:

NelsonHall's H&W Services vendor assessment for Xerox Services is a comprehensive assessment of Xerox Services' H&W offering and capabilities, designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of H&W and identifying vendor suitability for H&W RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the H&W sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of Xerox Services' H&W offering, capabilities, and market and financial strength, including:

  • Identification of the company's strategy, emphasis, and new developments
  • Analysis of the company's strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company's customer base including the company's targeting strategy and examples of current contracts
  • Analysis of the company's offerings and key service components
  • Analysis of the company's delivery organization including the location of delivery locations.




Key Findings & Highlights:

Xerox Services' H&W offerings are provided on a standalone basis, can be bundled together, bundled with other benefits administration offerings, or bundled within wider multi-process HR outsourcing arrangements.

Xerox Services targets organizations with >3k employees for its H&W services.

In total, Xerox Services has ~390 benefits administration clients, and serves ~3.3m H&W participants.

Table of contents:

Table of contents:

  • Background
  • Revenue Summary
  • Key Offerings
  • Active Exchange
  • Retiree Exchange
  • Audit Services
  • Spending Account Administration
  • ACA Employer Shared Responsibility Support
  • Delivery Capability and Partnerships
  • Target Markets
  • Strategy
  • Strengths and Challenges
  • Strengths
  • Challenges
  • Outlook

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