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Infosys - Wealth and Asset Management BPS

Vendor Analysis

by Andy Efstathiou

published on Jan 12, 2016

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Report Overview:

This NelsonHall assessment analyzes Infosys’ offerings and capabilities in wealth and asset management services. Infosys is one of a number of wealth and asset management services companies analyzed in NelsonHall’s comprehensive industry analysis programs. 

Who is this Report for:

NelsonHall’s Wealth and Asset Management BPS vendor assessment for Infosys is a comprehensive assessment of Infosys’s wealth and asset management BPS offerings and capabilities designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of capital market process outsourcing and identifying vendor suitability for wealth and asset management BPS RFPs
  • Vendor marketing, sales and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the support services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of Infosys’s wealth and asset management BPS offerings, capabilities, and market and financial strength, including:

  • Identification of the company’s strategy, emphases and new developments
  • Analysis of the company’s strengths, weaknesses and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of delivery locations.

Key Findings & Highlights:

Infosys entered the wealth and asset (W&A) BPS business in 2004 with a U.S. headquartered global custodian. The first step in the relationship involved supporting the following business processes:

  • Fund administration reconciliation services
  • Data management.

Over time the relationship grew, including:

  • Year 2: trade management, corporate actions and reconciliation analysis
  • Year 3: portfolio analysis, income collection, tax collections, reorganizations, and accounts payable
  • Year 4: at this point the client undertook a change in platform, and Infosys began to provide support for non-U.S. countries; this included billing, portfolio compliance, and portfolio review.

Over time, Infosys added more W&A BPS services for the above mentioned global custodian, as well as adding new W&A BPS clients.

Infosys W&A BPS delivers services from six delivery centers, to support clients around the globe:

  • Gurgaon
  • Pune
  • Bangalore
  • Czech Republic
  • Salt Lake City
  • Dublin.

Infosys’ primary targets for W&A BPS are:

  • Wealth managers headquartered in the U.S., U.K., and Canada
  • Tier 1 asset managers based in the U.S.
  • Global custodians. 

Table of contents:

Table of contents:

  • Background
  • Infosys BPS
  • Revenue Summary
  • Key Offerings
  • Delivery Capability and Partnerships
  • Delivery
  • Pricing and Contracts
  • Changes to Operations
  • Centers of Excellence
  • Platforms and Intellectual Property
  • Target Markets
  • Strategy
  • Strengths and Challenges
  • Strengths
  • Challenges
  • Outlook

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