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Dell Services - Software Testing

Vendor Analysis

by Dominique Raviart

published on May 20, 2016

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Report Overview:

This NelsonHall vendor assessment analyzes Dell Services' offerings and capabilities in software testing.

Who is this Report for:

NelsonHall’s software testing vendor assessment for Dell Services is a comprehensive assessment of Dell Services’ software testing offerings and capabilities designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of IT services and identifying vendor suitability for software testing services
  • Vendor marketing, sales and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the software testing sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of Dell Services’ software testing offerings, capabilities, and market and financial strength, including:

  • Analysis of the company’s offerings and key service components
  • Revenue estimates
  • Identification of the company’s strategy, emphasis and new developments
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s strengths, weaknesses and outlook.

Key Findings & Highlights:

Dell Services, thanks to its Perot Systems legacy, has a strong heritage in U.S. healthcare and in particular in payer (~50% of revenues, as estimated by NelsonHall), government services (~25%) and other commercial sector (~25%). Dell Services is mostly present in North America (NelsonHall estimates that 75% of Dell Services come from North America).

Dell Services provides testing services through a full fledge practice (with responsibility ranging from solutioning, best practices, IPs to delivery and P&L). The practice, Dell Services Testing Services (DSTS) is mid-sized and has a headcount of 2.5k. NelsonHall estimates revenues of DSTS to ~$200m.

DSTS has not shared details regarding its vertical and geographical revenue split. Yet, NelsonHall has estimated the split of DSTS revenues:

  • By vertical: to BFSI: 25%; healthcare: 30%; manufacturing: 20%; and other industries: 25%
  • By geography: North America: 70%; U.K.: 10%; and other: 20%.

Table of contents:

Table of contents:

  • Introduction
  • Dell Services
  • Dell Services Testing Services
  • Offerings and Capabilities
  • Lifecycle Testing
  • Alignment with the Wider Dell Corp.
  • COTS Testing
  • Verticalized Offerings and IPs
  • Specialized /Transformational Testing Services
  • Performance testing
  • Testing as a Service
  • Mobile App Testing
  • Crowdtesting
  • Cloud Testing
  • DevOps
  • Test Support Services
  • Services and IP Roadmap
  • Delivery Network
  • Target Markets & Client Examples
  • Strengths and Challenges
  • Strengths
  • Challenges

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