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transcosmos - CMS in retail and CPG

Vendor Analysis

by Vicki Jenkins

published on Jun 17, 2016

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Report Overview:

This NelsonHall vendor assessment analyzes transcosmos's offerings and capabilities in CMS in retail and CPG.

Who is this Report for:

NelsonHall’s CMS in retail and CPG industry sector profile on transcosmos is a comprehensive assessment of transcosmos’ retail and CPG sector customer management services (CMS) offerings and capabilities, designed for: 

  • Sourcing managers monitoring the capabilities of existing suppliers of CMS to serve the retail and CPG sector and identifying vendor suitability for CMS RFPs 
  • Vendor marketing, sales and business managers looking to benchmark themselves against their peers 
  • Financial analysts and investors specializing in the support services sector. 

Scope of this Report:

The report provides a comprehensive and objective analysis of transcosmos’ retail and CPG offerings, capabilities, and market and financial strength, including: 

  • Identification of the company’s strategy, emphasis and new developments 
  • Analysis of the company’s strengths, weaknesses and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s CMS retail and CPG sector customer base, including the company’s targeting strategy and examples of current contracts 
  • Analysis of the company’s retail and CPG sector CMS offerings and key service components 
  • Analysis of the company’s delivery organization including the geography of delivery locations used for CMS retail and CPG sector clients.  

Key Findings & Highlights:

transcosmos is a publicly traded, Japanese headquartered BPO vendor in the contact center and digital marketing business, which also provides ecommerce solutions. It currently derives ~70% of its revenues from contact cenr BPO services, and the other ~30% from digital marketing and e-commerce activities.

Across all industries, it employs ~40k globally and operates 159 centers across 28 countries, supporting 23 languages. It operates in Asia, the U.S., Europe, and Latin America, and has 49 sites in its headquarter country of Japan, with 18 offshore sites, and 92 sites overseas. It supports 2.5k clients globally.  

transcosmos provides delivery for retail and CPG clients from Japan, Korea and China.  

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