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Capita: - Payroll Services

Vendor Analysis

by Gary Bragar

published on Aug 10, 2016

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Report Overview:

Capita plc (Capita) is a public company traded on the London Stock Exchange and headquartered in London, U.K. It formed in 1984 from the Chartered Institute of Public Finance & Accountancy (CIPFA). 

Who is this Report for:

NelsonHall’s payroll services vendor assessment for Capita is a comprehensive assessment of Capita’s payroll service offering and capabilities, designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of payroll outsourcing and identifying vendor suitability for payroll process outsourcing RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the support services sector
  • HR and payroll decision makers.

Scope of this Report:

The report provides a comprehensive and objective analysis of Capita’s payroll outsourcing offering, capabilities, and market and financial strength, including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location, size and scale of delivery locations and their activities.

Key Findings & Highlights:

Payroll services are offered to the U.K. and Ireland. Approximately 40% of its HR outsourcing business derives from payroll services. 

Capita currently processes ~255k payslips per year across the U.K. and Ireland, and has a client base of 1,620 organizations, 90% of which are organizations of fewer than 500 employees.

Table of contents:

Table of contents:

  • Background
  • Revenue Summary
  • Key Offerings
  • Payroll Offerings
  • Client Benefits
  • Delivery Capability and Partnerships
  • Technology Capability
  • Reporting and Analytics
  • New Developments
  • Target Markets
  • Wins in 2015/2016
  • Strategy
  • Strengths and Challenges
  • Strengths
  • Challenges
  • Outlook

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