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Paychex - Payroll Services

Vendor Analysis

by Gary Bragar

published on Aug 25, 2016

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Report Overview:

This NelsonHall vendor assessment analyzes Paychex's offerings and capabilities in Payroll Services.

Who is this Report for:

NelsonHall’s Payroll Services Vendor Assessment for Paychex is a comprehensive assessment of Paychex’s Payroll Service offering and capabilities, designed for: 

  • Sourcing managers monitoring the capabilities of existing suppliers of payroll outsourcing and identifying vendor suitability for payroll process outsourcing RFPs 
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers 
  • Financial analysts and investors specializing in the support services sector 
  • HR and payroll decision makers.

Scope of this Report:

The report provides a comprehensive and objective analysis of Paychex’s payroll outsourcing offering, capabilities, and market and financial strength, including: 

  • Identification of the company’s strategy, emphasis, and new developments 
  • Analysis of the company’s strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location, size and scale of delivery locations and their activities. 

Key Findings & Highlights:

Paychex, founded in 1971, is a provider of payroll, HR and benefits outsourcing solutions for small to medium sized business in the U.S.  Headquartered in Rochester New York, Paychex has ~100 offices across the U.S. servicing ~605k clients.  It also has a very small presence in Germany (through an acquisition) and Brazil (through a joint venture).    Paychex has an employee base of ~13k, ~3.5k of whom are dedicated to supporting payroll services.  Paychex has offices in ~100 locations in the U.S. and pays one out of 12 American private sector employees. 

Paychex offers the following payroll services to its clients:

  • Payroll processing 
  • Payroll tax administration services
  • Employee payment services
  • Regulatory compliance services

Paychex provides clients with a processing service. It pays ~10m client  employees. 

Table of contents:

Table of contents:

  • Background
  • Revenue Summary
  • Key Offerings
  • New Developments
  • Delivery Capability
  • Partners
  • Analytics
  • Technology
  • Integrations
  • New Developments
  • Target Markets
  • Strategy
  • Strengths and Challenges
  • Strengths
  • Challenges
  • Outlook

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