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ADP - Payroll Services

Vendor Analysis

by Gary Bragar

published on Sep 01, 2016

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Report Overview:

This NelsonHall vendor assessment analyzes ADP's offerings and capabilities in Payroll Services.

Who is this Report for:

NelsonHall’s Payroll Services Vendor Assessment for ADP is a comprehensive assessment of ADP’s payroll services offerings and capabilities designed for: 

  • Sourcing managers monitoring the capabilities of existing suppliers of payroll outsourcing and identifying vendor suitability for payroll services RFPs 
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers 
  • Financial analysts and investors specializing in the support services sector 
  • HR and payroll decision makers.

Scope of this Report:

The report provides a comprehensive and objective analysis of ADP’s payroll services offering, capabilities, and market and financial strength, including: 
Identification of the company’s strategy, emphasis, and new developments 

  • Analysis of the company’s strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location, size and scale of delivery locations and their activities. 

Key Findings & Highlights:

ADP is a global provider of HR BPO services and is the largest payroll company globally, providing payroll services to ~36m employees. The company is organized into two business units: 

  • Employer Services (75% of revenues): provides HR, payroll, benefits, recruitment and related services to ~630k clients worldwide 
  • PEO Services (25% of revenues): under ADP TotalSource, provides employment administration services for organizations with 10 - 200 employees. Services offered include payroll, benefits administration and compliance services, and are provided through a co-employment relationship, servicing ~8.7k clients, with ~387k worksite employees in the U.S. 

ADP pays ~36m employees globally, across 630k payroll clients.

By NelsonHall rankings, ADP is the largest payroll provider globally, in terms of revenues. Approximately 70% of its business is based in the U.S., where it is the largest provider of payroll. Since 2010 it has undergone a number of acquisitions which have increased its global capability and ability to service global clients. 

Table of contents:

Table of contents:

  • Background
  • Revenue Summary
  • Key Offerings
  • Service Measurements
  • New Developments
  • Delivery Capability and Partnerships
  • Geographical Capability
  • Partnerships
  • Payroll Software
  • New Developments
  • Target Markets
  • 5.2 Profile of Key Clients
  • Recent Wins
  • Strategy
  • Strengths and Challenges
  • Strengths
  • Challenges
  • Outlook

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