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Genii Analytics - Transforming Customer Management Services through Analytics

Vendor Analysis

by Ivan Kotzev

published on Sep 30, 2016

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Report Overview:

This NelsonHall vendor assessment analyzes Genii Analytics' offerings and capabilities in transforming CMS through analytics.

Who is this Report for:

NelsonHall’s Transforming Customer Management Services (CMS) Through Analytics profile on Genii Analytics is a comprehensive assessment of Genii Analytics’ offerings and capabilities designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of contact center analytics and identifying vendor suitability for contact center analytics RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the support services sector. 

Scope of this Report:

The report provides a comprehensive and objective analysis of Genii Analytics’ contact center analytics offerings and capabilities, and market and financial strengths, including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components  Analysis of the company’s delivery organization including the location of delivery locations.

Key Findings & Highlights:

Genii Analytics is a private company based in Johannesburg and Cape Town, South Africa, which focuses on contact center analytics. 

Genii Analytics offers descriptive, predictive analytics, and machine learning services to contact center clients. It offers its services in an Analytics-as-a-Service model. 

Genii Analytics offers analytics in customer management services in:

  • Data management
  • Reporting
  • Descriptive analytics
  • Predictive and prescriptive analytics. 

Table of contents:

Table of contents:

  • Background
  • Revenue Summary
  • Key Offerings
  • Delivery Capability and Partnerships
  • Delivery Capability
  • Platforms and Intellectual Property
  • Target Markets
  • Strategy
  • Strengths and Challenges
  • Strengths
  • Challenges
  • Outlook

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