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WageWorks - Benefits Administration

Vendor Analysis

by NelsonHall Analyst

published on Oct 11, 2016

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Report Overview:

This NelsonHall vendor assessment analyzes WageWorks' offerings and capabilities in Benefits Administration.

Who is this Report for:

NelsonHall’s Benefits Administration vendor assessment for WageWorks is a comprehensive assessment of WageWorks’ benefits administration offering and capabilities, designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of benefits administration and identifying vendor suitability for benefits administration RFPs 
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers 
  • Financial analysts and investors specializing in the benefits administration sector. 

Scope of this Report:

The report provides a comprehensive and objective analysis of WageWorks’ benefits administration offering, capabilities, and market and financial strength, including: 

  • Identification of the company’s strategy, emphasis, and new developments 
  • Analysis of the company’s strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the  company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location  of delivery locations. 

Key Findings & Highlights:

WageWorks is a provider of tax-advantaged consumer directed health, commuter, and employee benefit plans in the U.S. 

WageWorks’ benefits administration offering includes reimbursement/spending account administration (health accounts, commuter accounts, fitness programs, and tuition programs), COBRA administration, and private exchange administration.  

In total, WageWorks has ~58k clients and serves ~4.5m participants.  

Table of contents:

Table of contents:

  • Background
  • Revenue Summary
  • Key Offerings
  • Delivery Capability and Partnerships
  • Target Markets
  • Strategy
  • Increase employee adoption rates and usage within its existing client base
  • Expand channel partnership network
  • Acquisitions
  • Strengths and Challenges
  • Strengths
  • Challenges
  • Outlook

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