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WNS - Business Process Transformation through RPA and AI

Vendor Analysis

by John Willmott

published on Oct 20, 2016

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Report Overview:

This NelsonHall vendor assessment analyzes WNS' offerings and capabilities in Business Process Transformation through RPA and AI.

Who is this Report for:

NelsonHall’s Business Process Transformation through RPA & AI profile of WNS is a comprehensive assessment of WNS’ automation-centric service offerings and capabilities in support of business process transformation designed for: 

  • Sourcing managers monitoring the capabilities of existing suppliers to deliver process transformation and automation using RPA and/or AI technologies and identifying vendor suitability for RFPs seeking automation-led process transformation or business process services 
  • Vendor marketing, sales and business managers looking to benchmark themselves against their peers 
  • Financial analysts and investors specializing in the support services sector. 

Scope of this Report:

The report provides a comprehensive and objective analysis of WNS’ offerings, capabilities, and market presence in support of business process transformation through the application of RPA and AI technology including: 

  • Analysis of the company’s offerings and key service components for achieving business process transformation through the application of RPA and AI technology 
  • Analysis of the company’s delivery organization for delivering business process transformation through the application of RPA and AI technology 
  • Analysis of the profile of the company’s RPA and AI-based services customer base, including the company’s targeting strategy and examples of current contracts 
  • Revenue estimates for the company’s RPA and AI-centric services
  • Identification of the company’s strategy, emphasis and new developments in support of business process transformation through the application of RPA and AI technology 
  • Analysis of the company’s strengths, weaknesses and outlook in achieving business process transformation through the application of RPA and AI technology. 

Key Findings & Highlights:

WNS has a proprietary solution for process automation, WNS RPA TRAC, that it positions as an “all-encompassing suite of industry-specific and cross-industry solutions, that unifies key components of Consulting, Domain, and Technology into a single framework, delivering what is a rapid and seamless Digital and Automation journey.” Automation technologies used include third-party bots, desktop automation, web automation, and custom-developed automation.  

WNS’ deployment methodology, 4D, encompasses:

  • Diagnosis, a feasibility study to identify high-level implementation areas and potential benefits
  • Design, a detailed study of the process/activities in scope and  production of the solution design
  • Development, configuration, and coding of WBOT scripts, test case creation, and environment set-up
  • Deployment, covering user acceptance testing, production environment setup, and deployment on user desktops.

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