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Aegis - CMS in Retail Banking

Vendor Analysis

by Vicki Jenkins

published on Nov 24, 2016

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Report Overview:

This NelsonHall vendor assessment analyzes Aegis' offerings and capabilities in CMS in Retail Banking.

Who is this Report for:

NelsonHall’s CMS in retail banking industry sector profile on Aegis is a comprehensive assessment of Aegis’ retail banking sector customer management services (CMS) offerings and capabilities, designed for: 

  • Sourcing managers monitoring the capabilities of existing suppliers of CMS to serve the retail banking sector and identifying vendor suitability for CMS RFPs 
  • Vendor marketing, sales and business managers looking to benchmark themselves against their peers 
  • Financial analysts and investors specializing in the support services sector. 


Scope of this Report:

The report provides a comprehensive and objective analysis of Aegis’ retail banking offerings, capabilities, and market and financial strength, including: 

  • Identification of the company’s strategy, emphasis and new developments 
  • Analysis of the company’s strengths, weaknesses and outlook 
  • Revenue estimates 
  • Analysis of the profile of the company’s CMS retail banking customer
  • base, including the company’s targeting strategy and examples of current contracts 
  • Analysis of the company’s retail banking sector CMS offerings and key service components 
  • Analysis of the company’s delivery organization including the geography of delivery locations used for CMS retail banking sector clients.  

Key Findings & Highlights:

Aegis is a privately held outsourcing and technology services company headquartered in Mumbai, India. Aegis was founded in 1992 in the U.S., and since 2008 has been fully owned by Essar Group, a $27bn Indian multinational conglomerate. Aegis currently has operations in 46 locations across nine countries. It has ~40k employees and a ~35k seat capacity, supporting ~150 clients.  

In 2014, Essar sold Aegis’ operations in the U.S., the Philippines, and Costa Rica to Teleperformance for $610m. The transaction included ~19k employees, ~18k seats in 16 sites (nine in the U.S., six in the Philippines, and one in Costa Rica), representing ~$400m in annual revenues.  

In 1997, Aegis began supporting retail banking organizations. Its first client was a French bank with an Indian presence; this client was supported from India.  

Table of contents:

Table of contents:

  • Background
  • Revenue Summary
  • Key Offerings
  • Delivery Capability and Partnerships
  • Delivery Centers for Retail Banking Clients
  • Partnerships
  • Technology
  • Target Markets
  • Strategy
  • Strengths and Challenges
  • Strengths
  • Challenges
  • Outlook

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