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Conduent - CMS in Telecommunications

Vendor Analysis

by Vicki Jenkins

published on Apr 13, 2017

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Report Overview:

This NelsonHall vendor assessment analyzes Conduent's offerings and capabilities in CMS in Telecommunications. 

Who is this Report for:

NelsonHall’s CMS in telecommunications industry sector profile on Conduent is a comprehensive assessment of Conduent’s telecommunications sector customer management services (CMS) offerings and capabilities, designed for: 

  • Sourcing managers monitoring the capabilities of existing suppliers of CMS to serve the telecommunications sector and identifying vendor suitability for CMS RFPs 
  • Vendor marketing, sales and business managers looking to benchmark themselves against their peers 
  • Financial analysts and investors specializing in the support services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of Conduent’s telecommunications offerings, capabilities, and market and financial strength, including: 

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s CMS telecommunications sector customer base, including the company’s targeting strategy and examples of current contracts 
  • Analysis of the company’s telecommunications sector CMS offerings and key service components 
  • Analysis of the company’s delivery organization including the geography of delivery locations used for CMS telecommunications sector clients.  

Key Findings & Highlights:

In January 2016, Xerox announced plans to split into two public companies, one holding its document-related technology and services and the other its business process services business (BPS). The separation was completed in January 2017, forming Conduent, the BPS company.  Conduent has ~93k employees and ~$6.5bn in revenue.  

Through its Xerox history, Conduent has been supporting telecommunications clients for 25 years.  
 

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