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Genpact - Property & Casualty BPS

Vendor Analysis

by NelsonHall Analyst

published on Apr 27, 2017

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Report Overview:

This NelsonHall vendor assessment analyzes Genpact's offerings and capabilities in the property and casualty BPS sector.  


Who is this Report for:

NelsonHall’s property and casualty BPS profile on Genpact is a comprehensive assessment of Genpact’s offerings and capabilities designed for: 

  • Sourcing managers monitoring the capabilities of existing suppliers of Property and casualty BPS services and identifying vendor suitability for Property and casualty BPS RFPs 
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers 
  • Financial analysts and investors specializing in the support services sector.


Scope of this Report:

The report provides a comprehensive and objective analysis of Genpact’s property and casualty BPS offerings and capabilities, and market and financial strengths, including: 

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the  company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of delivery locations. 

Key Findings & Highlights:

Genpact has been providing P&C BPS insurance services for the past 18 years. Its origins as a GE captive helped Genpact to win some of its initial P&C BPO engagements, allowing it to provide high-end services from an early stage.   Genpact provides BPS services in support of the following policy lines:

  • Personal: auto/motor, property, landlord, travel, boat 
  • Commercial: auto/motor, property, worker's comp, general liability, inland marine, marine, accident and health, and surety bonds 
  • Specialty: large property (rail, energy, utility), professional liability (D&O, E&O), excess and surplus casualty, construction, crisis management, environmental, political risk, aviation, and cyber risk. 

Genpact is leveraging its large F&A practice to cross-sell industry-specific BPS services and offer insurers services in support of analytics, new business and underwriting, policy administration, and renewals and claims management. 

Table of contents:

Table of contents:

  • Background
  • Revenue Summary
  • Key Offerings
  • Delivery Capability and Partnerships
  • Delivery capabilities
  • Tools and technology
  • Acquisitions and partnerships
  • Target Markets
  • Strategy
  • Strengths and Challenges
  • Strengths
  • Challenges
  • Outlook

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