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WNS - Next Generation Mortgage and Loan BPS

Vendor Analysis

by Andy Efstathiou

published on Aug 09, 2017

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Report Overview:

This NelsonHall vendor assessment analyzes WNS' offerings and capabilities in Next Generation Mortgage and Loan BPS. WNS is one of a number of mortgage and loan BPS companies analyzed in NelsonHall’s comprehensive industry analysis programs. 

Who is this Report for:

NelsonHall’s Next Generation Mortgage and Loan (M&L) BPS vendor assessment for WNS is a comprehensive assessment of WNS’ next generation M&L BPS offerings and capabilities designed for: 

  • Sourcing managers monitoring the capabilities of existing suppliers of capital market process outsourcing and identifying vendor suitability for M&L BPS RFPs 
  • Vendor marketing, sales and business managers looking to benchmark themselves against their peers 
  • Financial analysts and investors specializing in the support services sector. 

Scope of this Report:

The report provides a comprehensive and objective analysis of WNS' M&L offerings, capabilities, and market and financial strength, including: 

  • Identification of the company’s strategy, emphases and new developments 
  • Analysis of the company’s strengths, weaknesses and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of delivery locations.

Key Findings & Highlights:

WNS is a vendor of BPS to global firms. In calendar year (CY) 2016, 6.3% of WNS’ revenues came from BFS. WNS has ~28 clients in BFS in total. M&L BPS is part of WNS’ financial industry line of business, under business process management (BPM).  

WNS entered the M&L BPS business when it acquired Trinity Partners, a mortgage processing BPS vendor, in 2006. WNS made the purchase to pursue the mortgage services business and to deepen its business with the banking industry. The M&L BPS business grew, primarily from mortgage administration contracts, until the economic downturn; during the financial crisis (2009 to 2011), the mortgage BPS business revenues declined ~50%, consistent with industry experience. Since 2011, the mortgage BPS business has been growing, with 2013 marking the start of rapid growth. 

Table of contents:

Table of contents:

  • Background
  • Revenue Summary
  • Key Offerings
  • Delivery Capability and Partnerships
  • Delivery
  • Platforms
  • Artificial Intelligence
  • Pricing and Contracts
  • Changes to Operations
  • Target Markets
  • Strategy
  • Strengths and Challenges
  • Strengths
  • Challenges
  • Outlook

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