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Intelenet - Next Generation Mortgage and Loan BPS

Vendor Analysis

by Andy Efstathiou

published on Aug 17, 2017

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Report Overview:

This NelsonHall vendor assessment analyzes Intelenet's offerings and capabilities in Next Generation Mortgage and Loan BPS. Intelenet is one of a number of mortgage and loan BPS companies analyzed in NelsonHall’s comprehensive industry analysis programs. 

Who is this Report for:

NelsonHall’s Next Generation Mortgage and Loan (M&L) BPS vendor assessment for Intelenet is a comprehensive assessment of Intelenet’s next generation M&L BPS offerings and capabilities designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of capital market process outsourcing and identifying vendor suitability for M&L BPS RFPs 
  • Vendor marketing, sales and business managers looking to benchmark themselves against their peers 
  • Financial analysts and investors specializing in the support services sector. 


Scope of this Report:

The report provides a comprehensive and objective analysis of M&L offerings, capabilities, and market and financial strength, including: 

  • Identification of the company’s strategy, emphases and new developments 
  • Analysis of the company’s strengths, weaknesses and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of  delivery locations.

Key Findings & Highlights:

Intelenet Global Services (Intelenet) is a private company founded in 2001 and headquartered in Mumbai. From its inception, Intelenet has delivered services to the financial services industry. Intelenet was founded as a joint venture between Housing Development Finance Corp. (HDFC) and Tata Consulting Services (TCS). In July 2004, TCS sold its stake to HDFC to focus on its own non-voice BPO services. In August 2004, Barclays Bank purchased TCS’ former 50% stake in Intelenet from HDFC for £19m. In 2007, the management team led a buyout of Intelenet (with an estimated $200m purchase price). Today, after additional changes in ownership, Blackstone owns 75%, HDFC 19%, and management owns 5% of Intelenet.    

This report focuses on Intelenet's mortgage and loan (M&L) BPS services. Intelenet began its M&L BPS services in 2005, providing data entry services from paper documents to support a global bank's origination processing for mortgages. Over time, Intelenet has evolved its M&L BPS services to deliver most sub-processes for each major tower of M&L BPS services.   

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