DEBUG: PAGE=domain, TITLE=View all Vendors,ID=1466,TEMPLATE=vendors
toggle expanded view
VENDORID = -1
VENDOR =
VENDORparam =
Title = View all Vendors
Description =

Search across all vendors:

Sitel - CX Services in Startups & Emerging Brands

Vendor Analysis

by Ivan Kotzev

published on Oct 03, 2022

Access to this report is restricted to logged in clients with access. Login to get full access

Report Overview:

This NelsonHall vendor assessment analyzes Sitel Group's offerings and capabilities in CX services for startups and emerging brands

Who is this Report for:

NelsonHall’s CX Services in Startup and Emerging Brands profile on Sitel Group is a comprehensive assessment of Sitel Group’s offerings and capabilities, designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of CX services and identifying vendor suitability for CX services RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the CX Services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of Sitel Group’s CX services offerings and capabilities, and market and financial strengths, including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of delivery locations.

Key Findings & Highlights:

Sitel Group uses its consultancy and advisory resources to capture opportunities to design end-to-end CX strategies for startups. It uses its experience design and operational optimization knowledge to help clients launch new operations or reimagine their business model as a challenger brand. It relies on the in-house analytics practice EXP+ CX Analytics to process data and discover process, product and service, customer, and competitor opportunities.

Login to get full access:

close