request access to NEAT
Weighted scores and score breakdown are only available for clients with access.
Access is free to the buy-side community, and given upon registration.
Please login now or register for NEAT for full access to this functionality.
Customer Management Services
NEAT analysis Published on: May 4, 2016 by Ivan KotzevThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Customer Management Services (CMS). The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on revenue increase, cost take-out, and customer experience improvement. Vendors evaluated are: Aegis, Alorica, Capita, Concentrix, CSS Corp, EGS, Firstsource, HGS, HP Enterprise Services, Intelenet Global Services, Minacs, Sutherland, Sykes, Tech Mahindra, Teleperformance, TeleTech, Transcom, Transcosmos, Webhelp, Wipro, WNS, and Xerox Services. To find out more, contact Guy Saunders at [email protected].
Select weighting:
The size and positioning of bubbles in the chart are based on real data.
Clients with access to NEAT functionality will see the real vendor names.
Clients with access to NEAT functionality will see the real vendor names.