• EGS - CMS in Retail and CPG

  Jun 22, 2016 | Vendor Analysis by Vicki Jenkins

  This NelsonHall vendor assessment analyzes EGS' offerings and capabilities in CMS in retail and CPG. [...]

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• EGS - Customer Management Services

  Mar 03, 2016 | Vendor Analysis by Ivan Kotzev

  Expert Global Solutions (EGS) is a private customer service management organization, headquartered in Plano, Texas.  [...]

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• EGS - CMS in High Tech

  Dec 02, 2015 | Vendor Analysis by Vicki Jenkins

  Expert Global Solutions (EGS) is a global customer service organization which delivers outsourced solutions for customer and financial care. It employs ~40k in ~70 locations in 11 countries.  [...]

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• EGS - CMS in Healthcare (Payer and Provider Support)

  Jul 08, 2015 | Vendor Analysis by Vicki Jenkins

  EGS is a global customer service organization, delivering outsourced solutions for customer and financial care. It employs ~40 in ~70 locations in 10 countries. EGS' customer management services (CMS) include answering product related enquiries, technical support, up-sell/cross-sell, and social media support. Its financial care includes accounts re [...]

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• EGS - CMS in Telecommunications/Cable/Satellite

  Oct 01, 2014 | Vendor Analysis by Vicki Jenkins

  Expert Global Solutions (EGS) is the holding company for APAC and NCO; the merger was completed in 2012. APAC is the EGS brand in the customer relationship management (CRM) BPO market. NCO is the EGS brand in the accounts receivables management (ARM)/collections BPO market. EGS is a privately held company headquartered in Plano, Texas. EGS employs [...]

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• EGS Opens 1.2k FTEs Center in the Philippines to Expand U.S. Offshore Capability

  May 19, 2016 | New Offerings by Ivan Kotzev

• EGS Opens 3rd Contact Center in Guatemala city to Expand U.S. Nearshore Capability

  Mar 28, 2016 | New Offerings by Ivan Kotzev

• EGS Opens 10th Contact Center in the Philippines

  Mar 18, 2016 | New Offerings by Ivan Kotzev

• EGS to Hire 400 FTEs in St. Joseph, MO

  Oct 02, 2015 | Contracts by Vicki Jenkins

• EGS to hire 300 FTEs in Montgomery, AL and making a $1m capital investment

  Aug 17, 2015 | Contracts by Vicki Jenkins

• EGS to hire 90 FTEs in North Charleston, SC

  Mar 20, 2015 | Contracts by Vicki Jenkins

• APAC Customer Services to Hire 150 FTEs in Pittsburgh, PA

  Mar 02, 2015 | Contracts by NelsonHall Analyst

• APAC Customer Services to Hire 250 Agents in Humble, TX.

  Oct 21, 2014 | Contracts by Vicki Jenkins

• APAC Customer Services to Hire 150 Seasonal WAH Agents

  Oct 20, 2014 | Contracts by NelsonHall Analyst

• APAC Customer Service to Add ~150 FTEs to Joplin, Missouri Center in Support of Healthcare Client

  Sep 12, 2014 | Contracts by NelsonHall Analyst

Neat reports for this vendor:

• CMS in Retail & CPG

  published 2016-08-10 by Vicki Jenkins. view | market analysis

• Customer Management Services

  published 2016-05-04 by Ivan Kotzev. view | market analysis

• CMS in Hi-Tech

  published 2015-11-23 by Vicki Jenkins. view | market analysis

• CMS in Healthcare

  published 2015-07-01 by Vicki Jenkins. view | market analysis

• CMS in Telecoms/Cable/Satellite Sector

  published 2014-12-09 by Vicki Jenkins. view | market analysis

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