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Next Generation Learning BPS: Catalog Approach v. Collaborative Approach

Market Analysis

by Amy Gurchensky

published on Apr 06, 2018

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Report Overview:

NelsonHall's market analysis of the next generation learning BPS industry consists of 76 pages.

Who is this Report for:

NelsonHall’s “Next Generation Learning BPS: Catalog Approach v. Collaborative Approach” report is a comprehensive market assessment report designed for:

  • Sourcing managers investigating sourcing developments within Learning BPS
  • Vendor marketing, sales and business managers developing strategies to target BPS service opportunities within Learning BPS
  • Financial analysts and investors specializing in the IT services and Learning BPS sector.

Scope of this Report:

The report analyzes the global market for Learning BPS and addresses the following questions:

  • What are the top drivers for adoption of Learning BPS services?
  • What are the benefits currently achieved by users of Learning BPS services?
  • What factors are inhibiting user adoption of Learning BPS services?
  • What is the average contract length for Learning BPS, and how is this changing?
  • What pricing mechanisms are typically used within Learning BPS and how is this changing?
  • What is the market size and projected growth for the global Learning BPS market overall and by geography?
  • What is the profile of activity in the global Learning BPS by industry sector?
  • Who are the leading Learning BPS vendors globally and by geography?
  • What combination of services is typically provided within Learning BPS contracts, and how is this changing?
  • What is the current pattern of delivery location used for Learning BPS, and how is this changing?
  • What new developments have occurred in the last year and how is this changing?
  • What are the challenges and success factors within Learning BPS?

Key Findings & Highlights:

The current learning BPS market is largely characterized by organizations seeking learning services to improve standardization and efficiency of the training function. As a result, the majority of the market is leveraging a “catalog” approach to learning BPS rather than a “collaborative” approach.

Despite the maturity of learning BPS models, the majority of buy-side organizations continue to favor a “catalog” approach. Overall, organizations need guidance about how training can be aligned with wider business goals.

Over the next few years, however, the tone will shift as buy-side organizations report that connecting training to business results is their top priority. The performance/”collaborative” approach focuses on aligning training to one of the following objectives:

  • Strategic Transformation: for organizations undergoing a significant change and quickly seek to align business objectives
  • Revenue and Competency: for organizations launching a new product/service or entering a market or seeking to onboard employees
  • Compliance: for organizations seeking to manage risks
  • Cost Reduction: for organizations seeking to standardize processes while reducing costs
  • Learner Engagement: for organizations seeking to leverage technological innovations to provide continuous learning.

Table of contents:

Table of contents:

  • Changing Shape of Learning BPS
  • Customer Requirements
  • Market Size and Growth
  • Vendor Market Shares
  • Vendor Offerings
  • Vendor Targeting
  • Delivery Capabilities
  • Vendor Challenges and Success Factors
  • Appendix I: Vendors Researched for Analysis

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