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Managed Services Programs (MSP)
Jul 21, 2017 by Nikki EdwardsThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Managed Services Programs (MSP) as part of their HR services portfolio. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and those with a specific focus on strategic talent sourcing, talent analytics, and multi-country delivery. Vendors evaluated are Allegis Global Solutions, AMS, Capita, KellyOCG, Pontoon, TAPFIN, Yoh, and ZeroChaos. To find out more, contact Guy Saunders at [email protected].[read more] -
Multi-Channel CMS
Jun 16, 2017 by Ivan KotzevThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering multi-channel services as part of their Customer Management Services (CMS) offerings. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on increased revenue, self-service enablement, and CX improvement. Vendors evaluated are: Aegis, Capgemini, Concentrix, Conduent, CSS Corp, HGS, Infosys, Intelenet, iSON BPO, Sitel, Sutherland, Sykes, TaskUs, Teleperformance, TeleTech, Webhelp, and WNS. To find out more, contact Guy Saunders at [email protected].[read more] -
IoT Services
Jun 07, 2017 by Dominique RaviartThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Internet of Things (IoT) Services as part of their IT services portfolio. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on customer engagement, improved efficiency, and enabling new business models. Vendors evaluated are: Accenture, Aricent, Atos, Capgemini, CSS Corp, EPAM Systems, Genpact, Harman Connected Services, Hexaware Technologies, IBM, Infosys, L&T Infotech, L&T Technology Services, Logicalis, Luxoft, NTT Data, Sopra Steria, TCS, Tech Mahindra, Tieto, T-Systems, VirtusaPolaris, and Wipro. To find out more, contact Guy Saunders at [email protected].[read more] -
Digital Transformation Services
May 24, 2017 by David McIntireThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Digital Transformation Services as part of their IT services portfolio. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on consulting and implementation services. Vendors evaluated are: Atos, CSC, EPAM Systems, HCL, IBM, Infosys, Luxoft, NIIT Technologies, NTT Data, Sopra Steria, TCS, Tech Mahindra, and VirtusaPolaris. To find out more, contact Guy Saunders at [email protected].[read more] -
FinTech Services in Banking
May 04, 2017 by Andy EfstathiouThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering FinTech services as part of their banking BPS portfolio. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on Consulting, Design & Deploy, Operations Support, New Digital Business Models, and Legacy Process Automation. Vendors evaluated are: Atos, Avaloq, Capgemini, DXC, Genpact, HCL Technologies, IBM, Infosys, NIIT Technologies, Sutherland, Syntel, TCS, VirtusaPolaris, and Wipro. To find out more, contact Guy Saunders at [email protected].[read more] -
Property & Casualty Insurance BPS
May 03, 2017 by NelsonHall AnalystThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Property & Casualty insurance services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall. Vendors evaluated are: Accenture, Cognizant, CSC, EXL, Genpact, Infosys, Sutherland, TCS, and WNS. To find out more, contact Guy Saunders at [email protected].[read more] -
CMS in Telecoms
May 02, 2017 by Vicki JenkinsThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Customer Management Services specifically for the telecommunications sector. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and in the focus areas of cost reduction, revenue increase, and customer satisfaction. Vendors evaluated are: Aegis, Alorica, Conduent, CSS Corp, Firstsource, HGS, Infosys, Intelenet Global Services, Sitel, Sutherland, Sykes, TCS, Tech Mahindra, Teleperformance, Transcom, and Transcosmos. To find out more, contact Guy Saunders at [email protected].[read more] -
Managed Security Services
Apr 13, 2017 by Mike SmartThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Managed Security Services as part of their IT services portfolio. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on Application Security, Network Security, and Advanced Security Services.Vendors evaluated are: CGI, Atos, Capgemini, CSS Corp, DXC Technology, IBM, Infosys, SecureWorks, TCS, and Unisys. To find out more, contact Guy Saunders at [email protected].[read more] -
Learning BPS
Apr 10, 2017 by Amy GurchenskyThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering learning business process services (learning BPS). The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on revenue & competency, learner engagement, cost reduction, compliance, and strategic transformation. Vendors evaluated are: Accenture, Ascender, Capita, Conduent, Delta College Corporate Services, Expertus, GP Strategies, IBM, InfoPro Learning, Infosys, LearningMate Solutions, NIIT, QA, Raytheon, Tech Mahindra, and The Learning Factor. To find out more, contact Guy Saunders at [email protected].[read more] -
Application Outsourcing
Mar 15, 2017 by David McIntireThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Application Outsourcing services as part of their IT services portfolio. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on Application Development and Application Maintenance. Vendors evaluated are: Accenture, Atos, Capgemini, Infosys, Luxoft, NIIT Technologies, NTT Data, TCS, Tech Mahindra, Unisys, and VirtusaPolaris. To find out more, contact Guy Saunders at [email protected].[read more] -
RPA & AI in Banking
Feb 17, 2017 by Andy EfstathiouThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering RPA and/or AI services as part of their banking BPS portfolio. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on RPA, AI, legacy process automation, and support for new digital banking models. Vendors evaluated are: Capgemini, CSC, EXL, Genpact, HCL Technologies, Hexaware Technologies, IBM, Infosys, L&T Infotech, Tech Mahindra, VirtusaPolaris, and Wipro. To find out more, contact Guy Saunders at [email protected].[read more] -
Big Data & Analytics
Jan 27, 2017 by Dominique RaviartThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Big Data & Analytics services as part of their IT services portfolio. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on Platforms & Accelerators, Operational Improvement, New Business Models, and Efficiency Improvement. Vendors evaluated are: Accenture, Atos, Capgemini, CGI, HCL Technologies, Infosys, NTT DATA Services, Tata Consultancy Services, Tech Mahindra, Unisys, and Wipro. To find out more, contact Guy Saunders at [email protected].[read more] -
CMS in Retail Banking
Jan 23, 2017 by Vicki JenkinsThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Customer Management Services specifically for the Retail Banking sector. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and in the focus areas of cost reduction, revenue increase, and customer satisfaction. Vendors evaluated are: Aegis, Alorica, Conduent, Firstsource, Infosys, Intelenet Global Services, Sitel Corporation, Sykes Enterprises, Teleperformance, TeleTech, Transcom, and Wipro. To find out more, contact Guy Saunders at [email protected].[read more] -
Benefits Administration - Overall
Jan 18, 2017 by Amy GurchenskyThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Benefits Administration services. Here, the NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, i.e. across all Benefits Administration services. Vendors evaluated are: ADP Employer Services, Aon Hewitt, Businessolver, Capita, Conduent, Empyrean, Equiniti, Fidelity Human Resource Services, JLT Benefit Solutions, LifeWorks, Mercer, Morneau Shepell, Secova, WageWorks, and Willis Employee Benefits. To find out more, contact Guy Saunders at [email protected].[read more] -
Benefits Administration - H&W Focus
Jan 17, 2017 by Amy GurchenskyThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Benefits Administration services. Here, the NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, i.e. across all Benefits Administration services. Vendors evaluated are: ADP Employer Services, Aon Hewitt, Businessolver, Conduent, Empyrean, Fidelity Human Resource Services, LifeWorks, Mercer, Morneau Shepell, Secova, WageWorks, and Willis Employee Benefits. To find out more, contact Guy Saunders at [email protected].[read more] -
Benefits Administration - U.K. Focus
Jan 17, 2017 by Amy GurchenskyThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Benefits Administration services. Here, the NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, i.e. across all Benefits Administration services. Vendors evaluated are: Aon Hewitt, Capita, Conduent, Equiniti, JLT Benefit Solution, Mercer, and Willis Employee Benefits. To find out more, contact Guy Saunders at [email protected].[read more] -
Benefits Administration - U.S. Focus
Jan 17, 2017 by Amy GurchenskyThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Benefits Administration services. Here, the NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, i.e. across all Benefits Administration services. Vendors evaluated are: ADP Employer Services, Aon Hewitt, Businessolver, Conduent, Empyrean, Fidelity Human Resource Services, LifeWorks, Mercer, Morneau Shepell, Secova, WageWorks, and Willis Employee Benefits. To find out more, contact Guy Saunders at [email protected].[read more] -
Cloud Infrastructure Migration & Management
Dec 12, 2016 by David McIntireThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Cloud Infrastructure Migration & Management services as part of their IT services portfolio. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on Advisory, Assessment & Migration, Hosting, and Management. Vendors evaluated are: Accenture, Atos, Capgemini, CSC, CSS Corp, Dell Services, IBM, Infosys, Netmagic Solutions, NIIT Technologies, NTT Data, TCS, and Unisys. To find out more, contact Guy Saunders at [email protected].[read more] -
CMS Analytics
Nov 18, 2016 by Ivan KotzevThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering analytics as part of their Customer Management Services (CMS) offerings. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on increased revenue capability, cost optimization capability, and CX improvement capability. Vendors evaluated are: Concentrix, CSS Corp, Firstsource, HGS, Intelenet Global Services, Sutherland Global Services, WNS Global Services, and Xerox Services. To find out more, contact Guy Saunders at [email protected].[read more] -
Payroll Services
Oct 18, 2016 by Elizabeth RennieThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Payroll Services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and in specific focus areas (market segments) including Analytics & Reporting Focus, Multi-Country Focus, Technology & UX Focus, and HR Cloud Integration Focus. Vendors evaluated are: ADP, Capita, Ceridian, CloudPay, Excelity Global, Infosys, MHR, Neeyamo, NGA HR, OneSource Virtual, Paychex, Ramco Systems, SafeGuard World International, SD Worx, Sopra Steria, and TMF. To find out more, contact Guy Saunders at [email protected].[read more] -
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Blog post results:
Compucom Focusing on Transformative Cost-Led Optimization
Mar 11, 2025 by John Laherty[read more] 0 commentsNelsonHall recently attended Compucom's Analyst and Advisor Event 2025 in Philadelphia. Kevin Shank, CEO, kicked off the event with an update on Compucom's key activities to date and investments in its people, end-to-end lifecycle services, and AI-driven innovation, including i[...]
Capgemini Enhances Enterprise Automation Fabric with Increased Emphasis on GenAI & Sustainability
Feb 17, 2025 by John Willmott[read more] 0 commentsWhen NelsonHall looked at Capgemini Enterprise Automation Fabric (EAF) a year ago, the primary expectation of clients and Capgemini’s emphasis was on monitoring and relating the impact of missed IT KPIs and incidents to individual business KPIs. While this remains a very impor[...]
Avanade: Pursuing Explosive Growth with Mid-Tier Enterprises
Jan 30, 2025 by Andy Efstathiou[read more] 0 commentsAvanade laid out its strategy and roadmap for growing its business over the next three years at a recent analyst day. Avanade is an Accenture/Microsoft joint venture providing enterprises with IT services. In the 25 years since its founding, Avanade has delivered 37k projects to 5k cli[...]
CX Services in 2025: Delivering Business Outcomes with GenAI
Jan 28, 2025 by Ivan Kotzev[read more] 0 commentsCalendar 2024 was relatively muted for the global CX services market, with continued headwinds in large verticals in core North American and European geographies. In parallel, GenAI investments and rebalancing of the delivery portfolio challenged consistent margin improvement. 2025 [...]
U.K. Government AI Opportunities Action Plan Highlights
Jan 23, 2025 by Mike Smart[read more] 0 commentsThe U.K. government has just released its AI Opportunities Action Plan and response, which includes 50 recommendations to boost the use of AI. Watch the video for extended highlights, but here’s a brief summary: Adopting AI talent Universities will work with industry to cre[...]
IT Services Expectations for 2025: U.S. Rebound & GenAI
Jan 17, 2025 by Dominique Raviart[read more] 0 commentsAfter the slowdown of 2023, 2024 promised to be the year of IT services reignition, particularly in the U.S. This scenario has not occurred. U.S. spending is only now on a recovery path in financial services and high-tech, with signs of improved discretionary spending. We expect 202[...]
Lenders Gear Up for Rapid Growth in Loan Originations
Jan 06, 2025 by Andy Efstathiou[read more] 0 commentsGlobal loan originations have declined since COVID and the trough of interest rates in April 2020. For example, in the U.S., loan originations fell from $4.51 trillion in 2021 to $1.50 trillion in 2023. Currently, interest rates in the U.S. are declining, and mortgage originations in t[...]
Sopra Steria: Consistent Strategic Priorities & Emphasis on Operations
Jan 03, 2025 by Dominique Raviart[read more] 0 commentsSopra Steria recently held its first Capital Markets Day. Following significant scope changes (including in Benelux and its defense & security sector business) and the sale of its Sopra Banking Software business, the company, now mainly an IT service pure-play, highlighted its stra[...]
TCS Delivering Enhanced Source-to-Pay Efficiency with TAP
Dec 16, 2024 by Vaibhav Wardhan[read more] 1 commentsWe recently spoke to TCS about its proprietary integrated source-to-pay platform, TAPTM, which offers a modular solution across sourcing, contract management, purchasing operations, accounts payable, and supplier hub. This blog examines the use of AI and GenAI within TAP, the potential[...]
2025 Technology Predictions for the Financial Services Industry
Dec 13, 2024 by Andy Efstathiou[read more] 0 commentsIn 2025, the financial services industry will continue to build out its AI, GenAI, cloud delivery, and process automation capabilities. NelsonHall’s recent survey of financial services executives identified that: Operational transformation is highly important to 92% of reta[...]
Compucom Launches Full Lifecycle Observability Framework
Nov 28, 2024 by John Laherty[read more] 0 commentsCompucom provides end-to-end digital workplace services for large and mid-size businesses, supporting 9m devices and handling 8m service desk contacts annually. Key capabilities include managed services, IT support, technology sourcing solutions, projects, and professional services. [...]
NTT DATA Lifts the Veil on Business Consulting
Nov 26, 2024 by Dominique Raviart[read more] 0 commentsNTT DATA Group recently held its virtual consulting day. In May, we reported on the new NTT DATA after its merger with NTT Ltd., the creation of NTT DATA Japan and Inc., and its priorities. At the time, we commented: “NTT DATA Inc. remains a quiet giant whose capabilities are not[...]
ADP Acquires WorkForce Software to Strengthen Global Workforce Management Offering
Nov 22, 2024 by DeeAnna Warrington[read more] 0 commentsIn a significant development in the WFM and HCM markets, ADP has acquired WorkForce Software, a global provider of WFM solutions with integrated employee experience capabilities. The deal, estimated at $1.2bn, was finalized on October 15th. ADP is a publicly traded company, while Workf[...]
NTT DATA Enabling Digital Workplace Innovation
Nov 07, 2024 by John Laherty[read more] 0 commentsIn a recent NelsonHall blog, we looked at the key themes and investments being made across digital workplace services. The overarching themes were employee experience, AI-enabled digital support services, sustainability, and digital re-skilling (read more here). For this blog, we spoke[...]
iQor Repositions for Growth with Trinidad Delivery Center Stage
Oct 25, 2024 by Ivan Kotzev[read more] 0 commentsiQor began 2024 with a new CEO, Chris Crowley, and a funding boost by PE Mill Point Capital. iQor is now repositioning for growth, aiming to become a broad partner with existing clients and targeting new verticals. Earlier this month, I attended iQor’s Analyst Day 2024 in Trinida[...]
Genpact: Operationalizing AI for Actionable Insights
Oct 24, 2024 by Andy Efstathiou[read more] 0 commentsI recently attended the Genpact AI conference, where the Genpact employees I spoke to were energized by the changes AI is bringing and are focused on helping clients operationalize emerging technologies at scale. The company is investing in tools to provide greater ongoing feedback fro[...]
Virtusa: Mastering LLM Testing Complexity
Oct 15, 2024 by Dominique Raviart[read more] 0 commentsVirtusa recently briefed NelsonHall about how it conducts GenAI testing. With the emergence of LLMs, Virtusa has seen a rising interest in understanding how to validate them. However, testing LLMs is not easy, as traditional testing approaches are not relevant to LLMs. It requires rein[...]
WNS Analytics Innovates Through Productized Services
Oct 11, 2024 by Ivan Kotzev[read more] 0 commentsIn 2024, WNS rebranded and relaunched its analytics practice to include data, analytics, AI services, and consulting in a unified offering to enable decision intelligence. I spoke with Gautam Singh, the head of WNS Analytics, covering the opportunities and pitfalls of GenAI solutions, [...]
Capgemini: Transforming Core Banking Platforms with Rigorous Governance & Prioritization
Oct 03, 2024 by Andy Efstathiou[read more] 0 commentsIn July, I published a blog outlining the latest evolving practices in core banking platform transformation. In this new blog, I outline Capgemini's approach to addressing core banking transformation challenges with its clients. The imperative of platform transformation Deman[...]
Infosys’ Strategy & Tactics for Achieving AI Goals
Oct 01, 2024 by Andy Efstathiou[read more] 0 commentsAt its recent thought leadership forum, Confluence 2024, Infosys set out its roadmap for achieving a leadership position in AI services. Despite the hype in the marketplace, Infosys finds its clients are taking a thoughtful approach to implementing AI. Clients want to carefully eval[...]
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