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F&A Transformation 2024
Nov 12, 2024 by Vaibhav WardhanThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering finance & accounting (F&A) transformation services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in analytics, CFO advisory services, BPS & transformation, and GenAI. Vendors evaluated for this NEAT are: Accenture, Capgemini, Cognizant, Datamatics, Exela Technologies, Genpact, HCL Technologies, IBM, TCS, Tech Mahindra, Teleperformance, Wipro, and WNS. To find out more, contact Guy Saunders (EMEA) at [email protected] or Darrin Grove (N. America) at [email protected].[read more] -
Quality Engineering 2024
Nov 06, 2024 by Dominique RaviartThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering quality engineering services (formerly referred to as software testing services). The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in RPA-based automation, AI-based analytics & automation, GenAI use cases, application migration to cloud testing, and SAP testing. Vendors evaluated for this NEAT are: Accenture, Amdocs, Apexon, Aspire Systems, Atos, Capgemini, Cigniti, Coforge, Cognizant, EPAM Systems, Expleo, IBM, Infosys, LTIMindtree, Movate, NTT DATA, Planit, Qualitest, QualiZeal, TCS, Tech Mahindra, TestingXperts, Trigent, Virtusa, Wipro, and Xoriant. To find out more, contact Guy Saunders (EMEA) at [email protected] or Darrin Grove (N. America) at [email protected].[read more] -
Payroll Services 2024
Oct 01, 2024 by Elizabeth RennieThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering payroll services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors with digital payroll capability, multi-country payroll capability, and extended HR capability. Vendors evaluated for this NEAT are: activpayroll, ADP, Ascent HR, CloudPay, Deel, isolved, Neeyamo, Papaya Global, Paybix, Paychex, PwC Consulting, Ramco Systems, Safeguard Global, SD Worx, Strada, TMF Group, UKG, Vistra, and Zellis. To find out more, contact Guy Saunders (EMEA) at [email protected] or Darrin Grove (N. America) at [email protected].[read more] -
CX Services in High Tech & Automotive 2024
Sep 18, 2024 by Ivan KotzevThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering CX services in the high tech & automotive sector. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall and with specific capability in cost optimization, revenue generation, and CX improvement. Vendors evaluated for this NEAT are: Bosch Service Solutions, Concentrix, Foundever, Konecta, Movate, Mplus, Teleperformance, TELUS Digital, and TTEC. To find out more, contact Guy Saunders (EMEA) at [email protected] or Darrin Grove (N. America) at [email protected].[read more] -
New World Workforce Management 2024
Sep 18, 2024 by DeeAnna WarringtonThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering workforce management (WFM) services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in cost value, scheduling, employee empowerment, IoT, and multi-country delivery. Vendors evaluated for this NEAT are: ADP, Dayforce, Infor, Paycor, SD Worx, Shiftboard, UKG, and WorkForce Software. To find out more, contact Guy Saunders (EMEA) at [email protected] or Darrin Grove (N. America) at [email protected].[read more] -
Global EOR Services 2024
Sep 16, 2024 by Jeanine Crane-ThompsonThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering global EOR services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, those with specific capability in delivering innovation in both technology and services, and those with specific capability serving enterprise-level and SMB companies. Vendors evaluated for this NEAT are: Atlas, CXC Global, Deel, FoxHire, G-P, Multiplier, Neeyamo, Papaya Global, Remofirst, Remote, Safeguard Global, and Velocity Global. To find out more, contact Guy Saunders (EMEA) at [email protected] or Darrin Grove (N. America) at [email protected].[read more] -
Learning Platforms 2024
Sep 11, 2024 by Nikki EdwardsThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering learning platforms. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, those with specific capability in skilling/reskilling/upskilling, GenAI-optimized learning, and those with the best geographic footprint and market scalability. Vendors evaluated for this NEAT are: Bridge, Cornerstone, Degreed, Edflex, InfoPro Learning, Infosys, Invince, Komensky, Learning Pool, LearnUpon, NIIT, NovoEd, Seertech, Tenneo, Tesseract Learning, and Totara. To find out more, contact Guy Saunders (EMEA) at [email protected] or Darrin Grove (N. America) at [email protected].[read more] -
Process Understanding 2024
Sep 10, 2024 by Mike SmartThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering process understanding technology. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors with specific capability in task mining, process mining, continuous monitoring and management, communication mining, and enabling process transformation. Vendors evaluated for this NEAT are: ABBYY, Apromore, Celonis, EdgeVerve, Mehrwerk, Skan, SoftwareAG, Soroco, and UiPath. To find out more, contact Guy Saunders (EMEA) at [email protected] or Darrin Grove (N. America) at [email protected].[read more] -
Healthcare Payer Operations Transformation 2024
Jul 30, 2024 by Bilal ChaudhryThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering healthcare payer services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in member engagement services & enrollment, claims management/administration, provider management/administration & network management, and care management & wellness services. Vendors evaluated for this NEAT are: Cognizant, Concentrix, Conduent, DXC Technology, Eviden, Exela Technologies, Firstsource, Genpact, Infosys, Mphasis, Sutherland, Viaante, Wipro, and WNS. To find out more, contact Guy Saunders (EMEA) at [email protected] or Darrin Grove (N. America) at [email protected].[read more] -
End-to-End Cloud Infrastructure Management Services 2024
Jul 09, 2024 by John LahertyThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering end-to-end cloud infrastructure management services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capabilities around cloud management, cloud orchestration, Microsoft Azure, AWS, and GCP. Vendors evaluated for this NEAT are: Accenture, Aspire Systems, Atos, Coforge, DXC, Fujitsu, Happiest Minds, Infosys, LTIMindtree, Movate, Mphasis, NTT DATA, Sopra Steria, TCS, Tech Mahindra, Trianz, T-Systems, Unisys, UnitedLayer, Wipro, and Zensar Technologies. To find out more, contact Guy Saunders (EMEA) at [email protected] or Darrin Grove (N. America) at [email protected].[read more] -
Supply Chain Transformation for Sustainability 2024
Jun 25, 2024 by Vaibhav WardhanThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering supply chain transformation services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in consulting & transformation, Supply Chain-as-a-Service, and sustainability services. Vendors evaluated for this NEAT are: Accenture, Capgemini, Genpact, GEP, IBM, Infosys, TCS, Tech Mahindra, Wipro, and WNS. To find out more, contact Guy Saunders (EMEA) at [email protected] or Darrin Grove (N. America) at [email protected].[read more] -
Wealth & Asset Management Services 2024
Jun 19, 2024 by Andy EfstathiouThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering wealth & asset management services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in cloud migration, process automation, AI & analytics services, and professional services. Vendors evaluated for this NEAT are: Apexon, Avaloq, Capgemini, Coforge, Genpact, Infosys, LTIMindtree, Mphasis, Quantiphi, TCS, UST, Wipro, and WNS. To find out more, contact Guy Saunders (EMEA) at [email protected] or Darrin Grove (N. America) at [email protected].[read more] -
Next-Generation RPO 2024
Apr 30, 2024 by Jeanine Crane-ThompsonThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering recruitment process outsourcing (RPO) services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific focus on candidate experience, technology innovation, service innovation, multi-country delivery, and talent acquisition (TA) transformation. Vendors evaluated for this NEAT are: ADP, Avencia, Cielo, IBM, Lorien, NLB Services, NXTThing RPO, PeopleScout, Pontoon, and Sanderson. To find out more, contact Guy Saunders (EMEA) at [email protected] or Darrin Grove (N. America) at [email protected].[read more] -
Multi-Process HR Transformation Services 2024
Apr 17, 2024 by Elizabeth RennieThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering multi-process HR transformation services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall and with specific areas of capability (talent/skills, efficiency, Workday services, SuccessFactors services, Oracle HCM services), company focus (SME-mid market, large enterprises) and geographic coverage (North America, Europe, and multi-country). Vendors evaluated for this NEAT are: Vendors evaluated for this NEAT are: Accenture, ADP, Alight Solutions, Capgemini, Conduent, HR Path, IBM, SD Worx, TCS, and Zalaris. To find out more, contact Guy Saunders (EMEA) at [email protected] or Darrin Grove (N. America) at [email protected].[read more] -
Salesforce Services 2024
Apr 02, 2024 by Kishore GortiThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Salesforce services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in Experience Cloud Services, Field Services, Commerce Cloud Services, Marketing Cloud Services, Revenue Cloud Services, MuleSoft Services, and Vlocity Services. Vendors evaluated for this NEAT are: Accenture, Apexon, Capgemini, CGI, Coforge, Cognizant, Deloitte Consulting, EPAM Systems, Grazitti Interactive, IBM, Infosys, LTIMindtree, Mastek, NTT DATA, TCS, Tech Mahindra, and Wipro. To find out more, contact Guy Saunders (EMEA) at [email protected] or Darrin Grove (N. America) at [email protected].[read more] -
CWS & MSP 2024
Mar 26, 2024 by Nikki EdwardsThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering contingent workforce services (CWS) and managed service program (MSP) services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in technology innovation & transformation, services innovation & transformation, and geographic footprint & scalability. Vendors evaluated for this NEAT are: CXC Global, Hudson RPO, Lorien, Magnit, NLB Services, Page Outsourcing, Pontoon, Resourgenix, Rullion, and Sanderson. To find out more, contact Guy Saunders (EMEA) at [email protected] or Darrin Grove (N. America) at [email protected].[read more] -
CX Services Transformation 2024
Feb 22, 2024 by Ivan KotzevThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Customer Experience (CX) transformation services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall and with specific capability in CX improvement, cost optimization, and revenue generation. Vendors evaluated for this NEAT are: Alorica, Arvato, Atento, Concentrix, Conduent, Firstsource, Foundever, HGS, Infosys, IntouchCX, Movate, ResultsCX, TaskUs, Tech Mahindra, Teleperformance, Transcom, and WNS Global Services. To find out more, contact Guy Saunders (EMEA) at [email protected] or Darrin Grove (N. America) at [email protected].[read more] -
Cyber Resiliency 2024
Feb 20, 2024 by Mike SmartThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering cyber resiliency services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in Cyber Consulting & Strategy Construction, Managed Cyber Security Services, and Incident Response & Backup Services. Vendors evaluated for this NEAT are Abacode, Accenture, Capgemini, DXC Technology, Eviden, IBM, Infosys, Kyndryl, Sopra Steria, Tata Communications, Tata Consultancy Services, Unisys, and Wipro. To find out more, contact Guy Saunders at [email protected].[read more] -
Property & Casualty Operations Transformation 2024
Jan 30, 2024 by Bilal ChaudhryThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering property & casualty (P&C) insurance operations transformation services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall and with specific capability in new product set-up, underwriting, customer administration, and claims administration. Vendors evaluated for this NEAT are: Cogneesol, Cognizant, DXC Technology, Genpact, Mphasis, TCS, WNS, and Xceedance. To find out more, contact Guy Saunders at [email protected].[read more] -
Next-Generation Benefits Administration 2024
Jan 24, 2024 by DeeAnna WarringtonThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering benefits administration services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific focus on total benefits outsourcing (TBO), health & welfare (H&W) benefits, enabling digital transformation, marketplace capability, and geographic reach. Vendors evaluated for this NEAT are: ADP, Alight Solutions, Aon, bswift, Businessolver, Conduent, Empyrean, Fidelity, isolved, TELUS International, and WEX. To find out more, contact Guy Saunders at [email protected].[read more] -
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Blog post results:
Aon Hewitt Tightens Strategic Focus, Expands Workday Cloud Capabilities
Jan 26, 2016 by NelsonHall Analyst[read more] 0 commentsFor years, Aon Hewitt has been focused on strengthening its HR outsourcing capabilities around its principal offerings of benefits administration, HR BPO/multi-process HR outsourcing (MPHRO), and RPO services. However, over the last year, Aon Hewitt has sold several businesses as part of a larger re[...]
RPA: What BPS Can Learn from Software Testing and DevOps
Jan 25, 2016 by Dominique Raviart[read more] 2 commentsFor professionals involved in BPS activities, it might be a surprise that software testing (ST) shares a lot of similarities with BPS. Like many forms of BPS, ST is labor intensive – the largest software testing vendors now have up to 30k career testers and 20k has become the new norm. Li[...]
NelsonHall Predicts 2% Growth in IT Services Spending in 2016
Jan 25, 2016 by Dominique Raviart[read more] 0 commentsNelsonHall is predicting 2% growth (in local currency) in IT services spending in 2016. This mild growth will be driven by project services (up 3%) while IT outsourcing will be up 1% and maintenance down 1%. Digital transformation services (see note & below) will drive growth (up 18%) along with[...]
AR Planning Doesn’t Have to be Like Nailing Jell-O to a Tree
Jan 22, 2016 by NelsonHall Analyst[read more] 0 commentsWith a background as both an analyst relations (AR) professional and an industry analyst, I have seen what happens on both sides of the fence, and communication between the two sides is not always straightforward. Hence, this is the first in a series of blogs for AR professionals containing tips and[...]
Capital Scarcity, Operating Leverage & BPaaS Drive Emerging Partnership Strategies in Financial Services BPS
Jan 21, 2016 by Andy Efstathiou[read more] 0 commentsThere has been a recent spate of acquisitions and partnerships among Financial Services BPS vendors which reveals interesting trends. These include the following deals from 2015: HCL and CSC: Two JVs were formed, whereby HCL will operate and expand the existing Core Banking business [...]
Excelity Global Exemplifies HRO M&A Activity in Asia Pacific
Jan 21, 2016 by Gary Bragar[read more] 0 commentsHRO has been one of the most active markets for acquisitions in recent years and 2015 was no exception, with ~30 acquisitions across all HRO service lines (up from 25 in 2014). M&A activity in benefits administration has remained high, while RPO acquisitions have become increasingly aggressive y[...]
Digital & Video Chat Growth on the Horizon for CMS in High Tech
Jan 14, 2016 by NelsonHall Analyst[read more] 0 commentsNelsonHall’s latest Customer Management Services market analysis report, ‘Targeting CMS in High Tech’, identifies the need for increased customer service quality as the number one market driver. This is followed closely by cost reduction in second place, with increased revenue gene[...]
Wipro’s Marvel CX: Marrying Automation & Analytics to Improve Customer Experience
Jan 11, 2016 by Ivan Kotzev[read more] 0 commentsThe biggest advantage of automation in CMS has been the ability to simplify, optimize and remove redundant workflow steps in the contact centers’ internal processes with the goal of improving the customer experience, and an end-game for vendors of increasing the number of value-add projects wi[...]
Process Automation, Analytics & Consumer-Centricity: the Keys to Healthcare Payer BPS
Jan 07, 2016 by NelsonHall Analyst[read more] 0 commentsThe U.S. healthcare payer BPS market is relatively mature, but is also shifting towards changes driven primarily by the Affordable Care Act (ACA), the growing Medicaid and Medicare population, and advancements in technology offerings. Activity is primarily driven by the need for claims administratio[...]
The Other Side of Software Quality: CISQ Issues Standards on Structural Software Quality
Jan 05, 2016 by Dominique Raviart[read more] 0 commentsCISQ and Structural Quality The Consortium for IT Software Quality (CISQ) recently made an announcement related to software quality. CISQ is a relatively young organization, founded in 2009 by Carnegie Mellon’s Software Engineering Institute (the organization that initiated the CMM process [...]
To Close Talent Gap, Companies Need Greater Emphasis on Employee Engagement
Jan 05, 2016 by Gary Bragar[read more] 0 commentsCandidate and employee engagement is often referred to as a key priority for HR leaders, and while there’s a lot of activity going on to address this, the indications are that more needs to be done. In its latest white paper, Workforce Horizons, Capita reflects on the issues and challenges [...]
M&A Activity in 2015 (Part 2): Few Vendors Acquire in Digital; IaaS Industry Consolidation Begins
Jan 04, 2016 by Dominique Raviart[read more] 0 commentsThis is the second of three articles examining M&A activity in IT services during 2015. Last time we looked at how M&A activity was being driven by $10bn to $15bn vendors. This time we take a look at M&A around newer service offerings and digital transformation. The firms that are a[...]
M&A Activity in 2015 (Part 1): $10bn to $15bn IT Services Vendors Drive Activity
Jan 04, 2016 by Dominique Raviart[read more] 0 commentsReflecting slightly improved macro-economic conditions, 2015 was an active year for M&A activity in the IT services industry. The largest acquisition - for some years - was that of IGATE by Capgemini. And there was a large number of small to mid-sized transactions. When analyzing th[...]
Wipro Appoints New CEO: What Does He Face, and What Might We Expect?
Jan 04, 2016 by Rachael Stormonth[read more] 0 commentsThe first working day in 2016 started with the announcement of the appointment of Abid Neemuchwala as CEO of Wipro, with TK Kurien’s elevation to Executive Vice Chairman, still reporting directly to Azim Premji. Today’s announcement was not a huge surprise; Neemuchwala’s arrival[...]
Tech Mahindra's Transformation after Satyam: Telecoms Continues to be Main Area of Strength
Jan 04, 2016 by Dominique Raviart[read more] 0 commentsIt is three years since Tech Mahindra finalized its merger with Satyam, a challenging journey of 18 months, to diversify its client base from BT (29% of revenues in Q3 FY 2013), the telecom services overall and from Europe (its then largest vertical by far, representing 46% of revenues). At the Tech[...]
Going Digital & The Shape of Customer Service in 2020
Dec 22, 2015 by NelsonHall Analyst[read more] 0 commentsI recently presented at the CCA’s annual Convention in Glasgow, Scotland. One of the key themes was ‘The Digital Game’, with sessions examining how organizations are responding to demand for digital customer services as part of the ongoing transition from call to contact centers. T[...]
Innovation Key to RPO Client Satisfaction & Vendor Differentiation
Dec 21, 2015 by Gary Bragar[read more] 0 commentsIn NelsonHall’s 2015 RPO Market Analysis report, innovation was identified as a key vendor selection criterion. RPO clients are increasingly seeking vendors who will continually introduce new ideas and recommend new services, with continuous process improvement. However, in our parallel RPO[...]
Minacs’ CRM Ecosystem: Getting Closer to the Customer with ALT CRM
Dec 18, 2015 by Ivan Kotzev[read more] 0 commentsSince the first customer and marketing databases in the 80s, to the fully-fledged CRM platforms of the 90s, to the cloud-based CRMs of the 00s and the Social CRM of the 2010s, CRM platforms have had the same goal and challenge – to successfully match customers with companies. With the prolifer[...]
Enhancing Social Customer Experience with AegisLISA
Dec 17, 2015 by Ivan Kotzev[read more] 0 commentsOver the last few years, social media has gradually achieved a small, but highly significant place within customer care and sales channels. CMS providers jumped to provide solutions as early as 2010-2011, but not until recently have these solutions reached a maturity level that has enabled them to g[...]
Workday HCM Growth Forges Expanded Partnerships with HRO Providers
Dec 11, 2015 by Gary Bragar[read more] 0 commentsWorkday’s latest announcement of its expanded partnership with ADP focuses on a combination of technology and service; MNCs on Workday can now include ADP’s global payroll offering within one user experience. Through the partnership: MNCs can use ADP’s global p[...]
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