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By providing an excellent combination of research programs and consulting services, NelsonHall addresses all your business process and IT outsourcing information needs.

John Willmott

John is CEO at NelsonHall, the leading Outsourcing Research and Analysis firm. John remains actively involved in customer assignments and assists both buy-side and vendor organizations in assessing opportunities and success factors in the application of business process outsourcing (BPO).

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Rachael Stormonth

Rachael is Senior Vice President at NelsonHall where she has global responsibility for multiple programs including:

• Key Vendor Assessments, from which she has acquired deep knowledge of key vendors in the ITO and BPO industries

• The NelsonHall Industry Insight database

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Amy L. Gurchensky

Amy is an analyst at NelsonHall, the leading outsourcing research and analysis firm, where she has global responsibility within HRO. In this key role, Amy assists both buy-side and vendor organizations in assessing the opportunities and supplier capability across HRO including benefits, recruitment, learning, payroll, and multi-process HR outsourcing.

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Andy Efstathiou

Andy is the Banking Sourcing Research Director at NelsonHall where he has global responsibility for Retail and Capital Markets Banking BPO. In this key role Andy assists both buy-side and vendor organizations in assessing the opportunities and supplier capability across banking BPO, including, core banking, payments, mortgages & loans, securities processing, KPO, and multi-process BPO.

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Dominique Raviart

Dominique Raviart is the ITO Research Director at NelsonHall, the leading Outsourcing Research and Analysis firm, where he has global responsibility for IT outsourcing. In this key role, Dominique assists both buy-side and vendor organizations in assessing the opportunities and supplier capability across application management, software testing and virtual desktops.

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Fiona Cox

Fiona is an Insurance Outsourcing Analyst at NelsonHall, the leading Outsourcing Research and Analysis firm, where she has global responsibilities for Life and General Insurance BPO research. Fiona assists buy-side and vendor organizations in assessing opportunities and supplier capabilities across Insurance BPO, including Life BPO, P&C BPO, and in conducting Research and Analytics in Insurance BPO.

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Gary Bragar

Gary is the HR Outsourcing Research Director at NelsonHall, the leading BPO research and analysis firm, where he has global responsibility for HRO. In this key role Gary assists both buy-side and vendor organizations in assessing the opportunities and supplier capability across HRO, including, recruitment, learning, payroll, benefits, mid-market HRO and multi-process HRO.

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Elizabeth Rennie

Elizabeth Rennie is a Research Director at NelsonHall, the leading analyst and advisory firm, where she has global responsibility for HRO. In this key role, Elizabeth assists both buy-side and vendor organizations in assessing the opportunities and supplier capability globally.

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Mike Cook

Mike is the principal CMS analyst at NelsonHall, the leading Outsourcing Research and Analysis firm, where he has global responsibility for CMS. In this key role Mike assists both buy-side and vendor organizations in assessing the opportunities and supplier capability across CMS, including, social media, WAHA, multi-channel integration and multi-process CMS.

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Mike Smart

Mike is a Research Analyst at NelsonHall, the leading Outsourcing Research and Analysis firm. Mike's responsibilities to date have included

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Todd Harrington

Todd is Principal Healthcare Outsourcing Analyst at NelsonHall, the leading Outsourcing Research and Analysis firm, where he has global responsibilities for healthcare and life sciences BPO research.
Todd assists buy-side and vendor organizations in assessing opportunities and supplier capabilities across healthcare and life sciences BPO, including healthcare payor, healthcare provider, and pharmaceuticals.
Todd is currently working on an industry-leading analysis of opportunities and vendor capabilities in healthcare-provider BPO.

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Vicki Jenkins

Vicki Jenkins joined NelsonHall in 2012 and is an industry analyst in the Customer Management Services (CMS) program. She leads the research focused on industry sectors and has completed reports on CMS in retail, retail banking, and telecommunications/cable/satellite industry sectors. She is currently working on a report focused on CMS in the healthcare industry sector. In 2014, she served as a judge for the CRM Magazine BPO Service Awards.

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Robert Dagge

Robert is Senior Vice President - Sales at NelsonHall, the leading outsourcing research and analysis firm, where he has global responsibility for sales.In this key role, Robert is responsible for managing the global NelsonHall sales organization, with particular responsibility for assisting buy-side organizations in enhancing the quality of decision-making and in streamlining their sourcing evaluations by incorporating NelsonHall "Speed-to-Source" services within their business process outsourcing and IT outsourcing evaluations.

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Guy Saunders

Guy is responsible for managing a number of clients based in various locations around the world.

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Paul Connolly

Paul is Client Relations Director responsible for client relations at NelsonHall, including publicity, contractual, compliance, and policy matters, as well as overseeing NelsonHall's NEAT vendor evaluation projects.

His role leverages many years' experience as both an analyst and commercial manager.

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Steven Taelman

Steven Taelman is a Client Director at NelsonHall, the leading outsourcing research and analysis firm, where he has global responsibility for major accounts. In this role, Steven is responsible for assisting organizations in enhancing the quality of their decision-making by utilizing NelsonHall research and advisory services in support of their business process outsourcing and IT outsourcing activities.

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Lindsey Ball

Lindsey Marie Ball is a New Business Director at NelsonHall, the leading outsourcing research and analysis firm.

In this role, Lindsey is responsible for named strategic accounts, while also identifying new client partnerships by assisting organizations in enhancing the quality of their decision-making by utilizing NelsonHall research and advisory services in support of their business process outsourcing and IT outsourcing activities.

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David Lees

David is an analyst at NelsonHall, the leading Outsourcing Research and Analysis firm. In this role, David's experience is primarily put to use in NelsonHall's end user research and NEAT programs. He conducts all of the global interviews with clients of vendor organizations across a range of BPO sectors. These interviews play a role in profiling each sector and assessing the opportunities and supplier capability in BPO.

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Mark Ellis

Mark Ellis heads up Marketing at NelsonHall, the leading outsourcing research and analysis firm, where he has global responsibility for Marketing & Communications. In this key role, Mark is responsible for NelsonHall's multi-channel marketing, and client, partner and third-party relationship programs.

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Alison Heatherington

Alison is editor at NelsonHall, the leading outsourcing research and analysis firm, where she has responsibility for editing all research publications including Vendor Assessments and Market Analyses.

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  • Despite Upheaval in the Group, Serco South Africa's Prospects Remains Bullish

    Nov 21, 2014, by Mike Cook

    In the last twelve months we have more customer management services (CMS) BPO investment in South Africa, including  Webhelp setting up centers in Cape Town and Johannesburg with an agent headcount approaching 1,000 Capita transitioning part of its O2 support to Cape Town[...]

  • Infosys: 100 Days In

    Nov 18, 2014, by Rachael Stormonth

    In September we wrote an event note following Infosys European analyst meet on the principal message in the keynote address by new CEO Dr. Sikka “Renew the core business, innovate into new businesses” (see here). Earlier this month we attended Infosys’ U.S. analyst event and its[...]

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    Nov 16, 2014, by Rachael Stormonth

    NelsonHall recently attended an HP Enterprise Services (HP ES) analyst and adviser event in London focused on its European BPO business - on what was the first working day of its FY 2015. The tone was very upbeat: FY 2014 was a good year, with HP ES winning 11 out of the 12 BPO deals for wh[...]

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