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By providing an excellent combination of research programs and consulting services, NelsonHall addresses all your business process and IT outsourcing information needs.

John Willmott

John is CEO of NelsonHall, the leading Outsourcing Research and Analysis firm, and is widely regarded as one of the world's leading authorities on Business Process Services (BPS).

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Rachael Stormonth

Rachael is Executive Vice President, Research, at NelsonHall and has global responsibility for multiple programs including the flagship Key Vendor Assessment subscription program and the NelsonHall Industry Insight database.

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Amy L. Gurchensky

Amy is a Senior Analyst at NelsonHall, working as part of the global HRO research team. In this key role, Amy assists both buy-side and vendor organizations in assessing opportunities and supplier capability across HRO service lines.

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Andy Efstathiou

Andy is the Banking Sourcing Research Director at NelsonHall where he has global responsibility for Retail and Capital Markets Banking BPO.

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Charlotte Carter

Charlotte is a Research Assistant at NelsonHall, the leading Outsourcing Research and Analysis firm.

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Christine Jones

Christine is a Principal Research Analyst at NelsonHall, with shared responsibility for HRO research globally. Christine is responsible for HRO research in the areas of Payroll Outsourcing, Recruitment Process Outsourcing (RPO), and Managed Service Program (MSP).

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David Lees

David is an Analyst at NelsonHall, the leading Outsourcing Research and Analysis firm, specializing in end-user interviewing across the whole range of BPS and ITS markets covered by NelsonHall.

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David McIntire

David McIntire is a Research Director at NelsonHall, and a member of the global IT Services research team.

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Declan McLoughlin

Declan is a Research Data Consultant at NelsonHall, the leading Outsourcing Research and Analysis firm.

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Dominique Raviart

Dominique Raviart is the IT Services Research Director at NelsonHall, the leading Outsourcing Research and Analysis firm, where he has global responsibility for IT Services research programs.

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Fiona Cox

Fiona is the Lead Analyst for NelsonHall's Insurance BPS research.

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Gary Bragar

Gary is the HR Outsourcing Research Director at NelsonHall, the leading BPO research and analysis firm, where he has global responsibility for HRO programs.

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Ivan Kotzev

Ivan is a Customer Management Services (CMS) analyst with NelsonHall, sharing global responsibility for CMS research and client support.

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John Laherty

John is a Senior Research Analyst with a special focus on NelsonHall's Key Vendor Assessments, working alongside Rachael Stormonth.

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Michele Loux

Michele is a Principal Analyst at NelsonHall, with shared responsibility for HRO research globally. Michele is responsible for HRO research in the areas of Recruitment Process Outsourcing (RPO), Managed Service Program (MSP), and Payroll Outsourcing.

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Mike Smart

Mike is a Research Analyst at NelsonHall, and a member of the global IT Services research team.

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Panos Filippidis

Panos is a Research Analyst at NelsonHall, the leading Outsourcing Research and Analysis firm, where he has responsibility for global research in Healthcare & Insurance BPS.

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Vicki Jenkins

Vicki is a Senior Analyst working on NelsonHall's Customer Management Services (CMS) program, sharing global responsibility for CMS research and client support. Her special focus is on CMS by industry sector.

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Alison Heatherington

Alison is Editor at NelsonHall, the leading Outsourcing Research and Analysis firm, where she has responsibility for editing all research publications, including Vendor Assessments and Market Analyses.

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Guy Saunders

Guy is NelsonHall's Client Services Director, responsible for managing client relationships around the world.

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Matthaus Davies

Matthaus is a Sourcing Advisor, responsible for managing NelsonHall's buy-side relationships.

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Paul Connolly

Paul is Communications Director, responsible for client relations (including publicity, contractual, compliance, and policy matters), as well as marketing communications and sales enablement. He also oversees NelsonHall's NEAT vendor evaluation projects, and edits the NelsonHall blog.

His role leverages many years' experience as a writer, industry analyst, and commercial manager.

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Steven Taelman

Steven is a Client Director at NelsonHall, where he has global responsibility for major client accounts.

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Featured posts on our blogs:

  • Atos Aims for Digital Edge in IT Infrastructure Management

    May 04, 2016, by Rachael Stormonth

    At Atos’ recent industry analyst event in Boston, the first time it had held such an event in the U.S., we expected the focus would be its expanded presence in the U.S. following its acquisition of Xerox’s ITO business last June, with an update on the integration, and plans for further d[...]

  • How will ‘Brexit’ Impact Talent Acquisition in the U.K.?

    May 03, 2016, by Christine Jones

    On 23rd June, the people of the U.K. will have the opportunity to vote on whether or not to stay in the European Union (EU). But while the wider political debate surrounding a possible ‘Brexit’ rumbles on, what might be the impact on talent acquisition and the related outsourcing ind[...]

  • Analyst Briefings: The Delicate Business of Client References

    Apr 29, 2016, by Vicki Jenkins

    This is the fourth in a series of blogs for AR professionals containing tips and pointers on how to optimize the relationship between AR and industry analysts. Here I take a look at using client references and case studies in the briefing process. Quite often, participating in an analyst repo[...]

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Most recent posts on our blogs:

  • Atos Aims for Digital Edge in IT Infrastructure Management

    May 04, 2016, by Rachael Stormonth

    At Atos’ recent industry analyst event in Boston, the first time it had held such an event in the U.S., we expected the focus would be its expanded presence in the U.S. following its acquisition of Xerox’s ITO business last June, with an update on the integration, and plans for further d[...]

  • How will ‘Brexit’ Impact Talent Acquisition in the U.K.?

    May 03, 2016, by Christine Jones

    On 23rd June, the people of the U.K. will have the opportunity to vote on whether or not to stay in the European Union (EU). But while the wider political debate surrounding a possible ‘Brexit’ rumbles on, what might be the impact on talent acquisition and the related outsourcing ind[...]

  • Analyst Briefings: The Delicate Business of Client References

    Apr 29, 2016, by Vicki Jenkins

    This is the fourth in a series of blogs for AR professionals containing tips and pointers on how to optimize the relationship between AR and industry analysts. Here I take a look at using client references and case studies in the briefing process. Quite often, participating in an analyst repo[...]

view all blog posts subscribe to blog alerts

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