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By providing an excellent combination of research programs and consulting services, NelsonHall addresses all your business process and IT outsourcing information needs.

John Willmott

John is CEO at NelsonHall, the leading Outsourcing Research and Analysis firm. John remains actively involved in customer assignments and assists both buy-side and vendor organizations in assessing opportunities and success factors in the application of business process outsourcing (BPO).

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Rachael Stormonth

Rachael is Senior Vice President at NelsonHall where she has global responsibility for multiple programs including:

• Key Vendor Assessments, from which she has acquired deep knowledge of key vendors in the ITO and BPO industries

• The NelsonHall Industry Insight database

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Amy L. Gurchensky

Amy is an analyst at NelsonHall, the leading outsourcing research and analysis firm, where she has global responsibility within HRO. In this key role, Amy assists both buy-side and vendor organizations in assessing the opportunities and supplier capability across HRO including benefits, recruitment, learning, payroll, and multi-process HRO.

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Andy Efstathiou

Andy is the Banking Sourcing Research Director at NelsonHall where he has global responsibility for Retail and Capital Markets Banking BPO. In this key role Andy assists both buy-side and vendor organizations in assessing the opportunities and supplier capability across banking BPO, including, core banking, payments, mortgages & loans, securities processing, KPO, and multi-process BPO.

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Coralie Marti

Coralie is analyst at NelsonHall, the leading Outsourcing Research and Analysis firm, where she conducts research into a number of areas within business process outsourcing. In this key role Coralie assists both buy-side and vendor organizations in assessing the opportunities and supplier capability.

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Dominique Raviart

Dominique Raviart is the ITO Research Director at NelsonHall, the leading Outsourcing Research and Analysis firm, where he has global responsibility for IT outsourcing. In this key role, Dominique assists both buy-side and vendor organizations in assessing the opportunities and supplier capability across application management, software testing and virtual desktops.

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Fiona Cox

Fiona is an Insurance Outsourcing Analyst at NelsonHall, the leading Outsourcing Research and Analysis firm, where she has global responsibilities for Life and General Insurance BPO research. Fiona assists buy-side and vendor organizations in assessing opportunities and supplier capabilities across Insurance BPO, including Life BPO, P&C BPO, and in conducting Research and Analytics in Insurance BPO.

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Gary Bragar

Gary is the HR Outsourcing Research Director at NelsonHall, the leading BPO research and analysis firm, where he has global responsibility for HRO. In this key role Gary assists both buy-side and vendor organizations in assessing the opportunities and supplier capability across HRO, including, recruitment, learning, payroll, benefits, mid-market HRO and multi-process HRO.

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Elizabeth Rennie

Elizabeth Rennie is a Research Director at NelsonHall, the leading analyst and advisory firm, where she has global responsibility for HRO. In this key role, Elizabeth assists both buy-side and vendor organizations in assessing the opportunities and supplier capability globally.

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Jessica Soler

Jessica is Principal Finance & Accounting BPO Analyst at NelsonHall, the leading Outsourcing Research and Analysis firm, where she has global responsibilities for finance and accounting BPO research.
Jessica assists buy-side and vendor organizations in assessing opportunities and supplier capabilities across finance and accounting BPO, including P2P, O2C, and R2R as well as providing views of finance and accounting BPO by industry sector.

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Mike Cook

Mike is the principal CMS analyst at NelsonHall, the leading Outsourcing Research and Analysis firm, where he has global responsibility for CMS. In this key role Mike assists both buy-side and vendor organizations in assessing the opportunities and supplier capability across CMS, including, social media, WAHA, multi-channel integration and multi-process CMS.

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Mike Smart

Mike is a Research Analyst at NelsonHall, the leading Outsourcing Research and Analysis firm. Mike's responsibilities to date have included

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Todd Harrington

Todd is Principal Healthcare Outsourcing Analyst at NelsonHall, the leading Outsourcing Research and Analysis firm, where he has global responsibilities for healthcare and life sciences BPO research.
Todd assists buy-side and vendor organizations in assessing opportunities and supplier capabilities across healthcare and life sciences BPO, including healthcare payor, healthcare provider, and pharmaceuticals.
Todd is currently working on an industry-leading analysis of opportunities and vendor capabilities in healthcare-provider BPO.

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Vicki Jenkins

Vicki Jenkins joined NelsonHall in 2012 and is a research analyst in the Customer Management Services (CMS) program. She leads the research focused on industry sectors. Her first report was focused on the retail industry sector. She will soon be launching a report on the financial services industry sector.

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Robert Dagge

Robert is Senior Vice President - Sales at NelsonHall, the leading outsourcing research and analysis firm, where he has global responsibility for sales.In this key role, Robert is responsible for managing the global NelsonHall sales organization, with particular responsibility for assisting buy-side organizations in enhancing the quality of decision-making and in streamlining their sourcing evaluations by incorporating NelsonHall "Speed-to-Source" services within their business process outsourcing and IT outsourcing evaluations.

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Guy Saunders

Guy is responsible for managing a number of clients based in various locations around the world.

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Paul Connolly

Paul is a Commercial Director with NelsonHall, the leading outsourcing research and analysis firm, where he has responsibility for new business and client account management. Paul is the primary contact for European corporate (buy-side) enquiries.

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Steven Taelman

Steven Taelman is a Client Director at NelsonHall, the leading outsourcing research and analysis firm, where he has global responsibility for major accounts. In this role, Steven is responsible for assisting organizations in enhancing the quality of their decision-making by utilizing NelsonHall research and advisory services in support of their business process outsourcing and IT outsourcing activities.

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Lindsey Ball

Lindsey Marie Ball is a New Business Director at NelsonHall, the leading outsourcing research and analysis firm.

In this role, Lindsey is responsible for named strategic accounts, while also identifying new client partnerships by assisting organizations in enhancing the quality of their decision-making by utilizing NelsonHall research and advisory services in support of their business process outsourcing and IT outsourcing activities.

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David Lees

David is an analyst at NelsonHall, the leading Outsourcing Research and Analysis firm. In this role, David's experience is primarily put to use in NelsonHall's end user research and NEAT programs. He conducts all of the global interviews with clients of vendor organizations across a range of BPO sectors. These interviews play a role in profiling each sector and assessing the opportunities and supplier capability in BPO.

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Mark Ellis

Mark Ellis heads up Marketing at NelsonHall, the leading outsourcing research and analysis firm, where he has global responsibility for Marketing & Communications. In this key role, Mark is responsible for NelsonHall's multi-channel marketing, and client, partner and third-party relationship programs.

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Alison Heatherington

Alison is editor at NelsonHall, the leading outsourcing research and analysis firm, where she has responsibility for editing all research publications including Vendor Assessments and Market Analyses.

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