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Ivan Kotzev

Ivan is NelsonHall's Customer Experience (CX) Services lead analyst, with global responsibility for CX Services research and client support.

Atento - CX Services Transformation

Vendor Analysis

by Ivan Kotzev

published on Jan 24, 2024

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Report Overview:

This NelsonHall assessment analyzes Atento's offerings and capabilities in CX Services Transformation

Who is this Report for:

NelsonHall’s CX Services Transformation profile on Atento is a comprehensive assessment of Atento’s offerings and capabilities, designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of CX services and identifying vendor suitability for content moderation, trust and safety, and content development RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the CX services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of Atento’s CX Services Transformation offerings, capabilities, and market and financial strengths, including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, challenges, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base, including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization, including the location of delivery centers.

Key Findings & Highlights:

Atento is bringing to the forefront its CX consulting and advisory services as an improved offering targeting the biggest growth opportunity for existing clients and prospects. It works with C-suite to sell the overall value proposition of a CX transformation case study beyond cost savings.

Outsourcing clients looking for a CX services vendor with strong domain capabilities in BFSI, including end-to-end credit origination and capability for prediction and propensity modeling with internal and external live deployments, should especially consider this profile on Atento.

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