Konecta in Customer Experience Services
Find here the NelsonHall Research related to within the Customer Experience Services program
Published reports:
published reports related to Konecta within the Customer Experience Services program
Comdata - Digital CX Services
Apr 13, 2018 | Vendor Analysis by Ivan Kotzev
This NelsonHall vendor assessment analyzes Comdata' offerings and capabilities in Digital CX Services [...]view this reportdownload abstract
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Recent Tracking Service
tracking service articles related to Konecta within the Customer Experience Services program:
Konecta Appoints Nourdine Bihmane as Group CEO
Apr 10, 2024 | Organizational Change by Ivan Kotzev
Konecta Acquires Bespoke to Expand CX Services in UK
Feb 06, 2024 | Mergers and Acquisitions by Ivan Kotzev
Konecta Opened First CX Services Center in San Antonio, TX
Feb 06, 2024 | New Offerings by Ivan Kotzev
Comdata Acquires BPS Division of Kauri to Strengthen Italian Insurance Services
Jun 24, 2022 | Mergers and Acquisitions by Ivan Kotzev
Comdata to Merge with Konecta to Strengthen CX Services Positioning
Apr 06, 2022 | Mergers and Acquisitions by Ivan Kotzev
Comdata Opens 60 Agent CX Services Center in Budapest, Hungary
Mar 30, 2021 | New Offerings by Ivan Kotzev
Konecta Acquires tlmark to Grow Spanish CX Services
Nov 05, 2020 | Mergers and Acquisitions by Ivan Kotzev
Comdata Launches Polaris for Lead Generation
Aug 31, 2020 | New Offerings by Ivan Kotzev
Konecta Launches Cloud Contact Center Offering
Jun 01, 2020 | New Offerings by Ivan Kotzev
Konecta Awarded CX Services Contract by Ecogas Argentina
May 27, 2020 | Contracts by Ivan Kotzev
Discover the benefits of the CMS program
NelsonHall's Customer Management Services program supports you in enhancing your organization's sourcing performance. It will help you to:
- Analyze how contact center outsourcing can be applied to your organization
- Assess the scope of customer services that can be outsourced and why
- Quantify the benefits and risks associated with outsourcing processes within your customer service function
- Identify the most appropriate vendors and understand their individual philosophies, approaches and delivery capability
- Learn from the experience of other organizations in your sector that have already outsourced elements of their customer handling and analytics functions
- Keep abreast of changing delivery approaches within customer mangement services.
It also provides expert support to customer management services vendors, specifically business development and marketing personnel, helping them to:
- Increase bid success through improved positioning of proposals against client requirements
- Maintain the competitiveness of current service offerings
- Identify emerging requirements and service opportunities
- Track key developments within the CMS marketplace, including contract awards and new service announcements
- Understand the strategies and capabilities of potential bid partners through access to detailed customer management services vendor assessments.