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Enhancing the People Experience in a Hybrid Working Environment - Telecoms

Market Reports

by John Willmott

published on Nov 27, 2023

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Report Overview:

This report is an analysis of the results from a survey of CHROs at Telecoms enterprises carried out by NelsonHall.

Who is this Report for:

NelsonHall’s “Enhancing the People Experience in a Hybrid Working Environment – Telecoms” report assists CHROs in the telecoms sector in identifying the impact on the people experience of working in a hybrid environment.

Following COVID-19, there was a general shift among enterprises towards a hybrid working environment. This has placed lasting pressure on the nature of the people experience required within telecoms enterprises, which frequently necessitates significantly redesigning the organization’s overall HR operating model.

This report is an analysis of the results from a survey of CHROs in telecoms enterprises carried out by NelsonHall.

The report is designed for:

  • CHROs and COOs within the telecoms sector looking to understand how to redesign their HR operating models to optimize the people experience in a hybrid working environment
  • Vendor marketing, sales, and business managers wishing to understand the initiatives needed to improve the people experience in a hybrid working environment
  • Financial analysts and investors specializing in the services sector who are looking to understand the impact of hybrid working on HR operating models in the telecoms sector.

Scope of this Report:

The report analyzes the worldwide impact of hybrid working environments on telecoms enterprises and addresses the following questions:

  • To what extent are enterprises in the sector adopting hybrid or remote working?
  • Which people challenges are heightened by hybrid or remote working?
  • To what extent is it necessary to improve the people experience due to hybrid or remote working?
  • What steps are needed to improve the people experience in a hybrid working environment?
  • What initiatives are planned to enhance the people experience due to increased hybrid or remote working?
  • What is the extent of the CHRO and third-party involvement in reimaging HR operating models to address the needs of hybrid working?

The sectors covered in this series include:

  • Banking
  • Life & health insurance
  • P&C insurance
  • Healthcare Provider
  • Energy
  • Utilities
  • High-tech
  • Automotive
  • CPG
  • Pharmaceuticals
  • Retail
  • Logistics
  • Travel & transport
  • Telecoms
  • Media.

The regions covered include:

  • U.S.
  • U.K.
  • Continental Europe.

Key Findings & Highlights:

NelsonHall’s analysis of Enhancing the People Experience in a Hybrid Working Environment for Telecoms enterprises consists of 13 pages. The report identifies that:

  • 70% of telecoms companies have adopted a significant hybrid or remote working approach, with, on average, employees now spending just over three and a half days a week in a company office
  • 79% of telecoms companies believe there is a big need to improve the people experience within their organization as a result of the introduction of hybrid working environments
  • CHROs are concerned that the correct level of tools and technology should be available to support remote working. They recognize that effective tracking of employee time & attendance and productivity is important
  • Three-quarters of telecoms sector CHROs perceive a high need to reimagine their HR operating models for hybrid working environments.

This report is one of a series of detailed individual sector reports on enhancing the people experience in a hybrid working environment published by NelsonHall.

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