Vendor Analysis
published on Jul 22, 2022
Report Overview:
This NelsonHall vendor assessment analyzes Cognizant’s offerings and capabilities in Salesforce services.
Who is this Report for:
NelsonHall's Salesforce services profile on Cognizant is a comprehensive assessment of Cognizant’s offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing IT services suppliers of front-office, Salesforce, and digital transformation applications
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the IT services sector and examining growth areas within IT services.
Scope of this Report:
The report provides a comprehensive and objective analysis of Cognizant’s Salesforce service capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, weaknesses, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization including the location of delivery locations.
Key Findings & Highlights:
This NelsonHall vendor assessment analyzes Cognizant’ offerings and capabilities in Salesforce services.
Cognizant has grouped its Salesforce expertise, including MuleSoft, in a separate service line with P&L responsibility. Cognizant's Salesforce Practice (SP) operates in North America and global growth markets (GGM, i.e., outside North America). It includes several units, including:
- CoEs for areas including Field Service Lightning, Vlocity for competency development
- Strategy, marketing, and analyst relations
- Demo engineering for building PoCs in its centers in India, Barcelona, Missoula, MT, and Sydney
- Delivery excellence around processes, standards, automation, and audits
- Digital technology office, around next-gen technologies beyond Salesforce
- Advisory & Solutions.
Cognizant has grouped its Salesforce capabilities and personnel in the Enterprise Application Service (EAS) horizontal line. EAS itself is part of Cognizant Digital Business and Technology.