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Capita - Payroll Services

Vendor Analysis

by Gary Bragar

published on Mar 24, 2013

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Report Overview:

This NelsonHall vendor assessment analyzes Capita's offerings and capabilities in Payroll Services Outsourcing. Capita is one of a number of Payroll Services Outsourcing companies analyzed in NelsonHall's comprehensive industry analysis programs.

Who is this Report for:

NelsonHall's Payroll Services Outsourcing Vendor Assessment for Capita is a comprehensive assessment of Capita's payroll services offerings and capabilities designed for:

  • Buyers of payroll services, including sourcing managers monitoring the capabilities of existing suppliers of payroll outsourcing and identifying vendor suitability for Payroll RFPs
  • Vendor marketing, sales and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the support services sector


Scope of this Report:

The report provides a comprehensive and objective analysis of Capita's payroll services outsourcing offerings, capabilities, and market and financial strength, including:

  • Identification of the company's strategy, emphases and new developments
  • Analysis of the company's strengths, weaknesses and outlook
  • Revenue estimates
  • Analysis of the profile of the company's customer base including the company's targeting strategy and examples of current contracts
  • Analysis of the company's offerings and key service components
  • Analysis of the company's delivery organization including the location of delivery locations.


Key Findings & Highlights:

Capita payroll services offerings include:

  • Time and attendance
  • Data entry
  • Gross-to-net payroll processing
  • Disbursement and mailing of pay slips
  • Reconciliation
  • Tax filing
  • Year-end processing and reporting.

Services are delivered from 13 centers in the U.K. and Northern Ireland from where Capita provides a combination of HR and payroll services.

Capita's payroll clients are typically organizations for whom Capita is implementing shared service centers either as part of a wider multi-process BPO contract or specifically focused on HR services.


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