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Abbey Life - Life & Pensions BPO

Case Study

by Paul Connolly

published on Nov 25, 2002

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Report Overview:

Report Outline:

NelsonHall has published a BPO case study for Abbey Life illustrating the issues, and benefits that can be achieved, from outsourcing life and pensions administration services.

This case study identifies:

  • The business challenges faced by Abbey Life
  • The sourcing options considered by Abbey Life
  • Abbey Life's use of cost modelling to identify likely costs and then negotiate a combination of cost reduction and service improvement
  • The changes in service levels actually achieved through adoption of BPO.

This case study is published within Package 1 of NelsonHall's BPO & Outsourcing subscription service.

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