Vendor Analysis
published on Jan 28, 2014
Report Overview:
EGS is the holding company for APAC and NCO; the merger was completed in 2012. APAC is the EGS brand in the Customer Relationship Management (CRM) BPO market. NCO is the EGS brand in the Accounts Receivables Management (ARM)/Collections BPO market. EGS is a privately held company headquartered in Plano, Texas.
Who is this Report for:
NelsonHall's CMS in retail banking industry sector profile on Expert Global Solutions (EGS) is a comprehensive assessment of EGS' retail banking sector customer management services (CMS) offerings and capabilities designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of CMS to serve the retail banking sector and identifying vendor suitability for CMS RFPs
- Vendor marketing, sales and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the support services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of EGS' retail banking sector CMS offerings, capabilities and market and financial strength, including:
- Identification of the company's strategy, emphasis and new developments
- Analysis of the company's strengths, weaknesses and outlook
- Revenue estimates
- Analysis of the profile of the company's retail banking sector customer base, including the company's targeting strategy and examples of current contracts
- Analysis of the company's retail banking sector CMS offerings and key service components
- Analysis of the company's delivery organization including the geography of delivery locations used for retail banking sector clients.
Key Findings & Highlights:
The majority of EGS' CMS retail banking clients are based in North America.
The company provides customer management services in support of a range of banking products including:
- Credit cards
- Mortgages and loans.
EGS has delivery centers in support of its retail banking customer in North America, Philippines, India, LATAM and EMEA.