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Covered vendor profiles within the Vendor Intelligence Program program

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WNS - FAO in Travel, Transport & Logistics

Vendor Analysis

by NelsonHall Analyst

published on Sep 17, 2013

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Report Overview:

This NelsonHall vendor assessment analyzes WNS's FAO offerings and capabilities in the TTL sector. WNS is one of a number of F&A Outsourcing services companies analyzed as part of NelsonHall's FAO industry analysis focused on the TTL sector.
WNS was established in 1996 in Mumbai as the captive back-office shared services center of British Airways (BA), the U.K.'s largest airline.

Who is this Report for:

NelsonHall's Vendor Assessment for WNS is a comprehensive assessment of WNS's FAO offerings and capabilities in the Travel, Transport & Logistics (TTL) sector. The report is designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of F&A services and identifying vendor suitability for F&A RFPs
  • Vendor marketing, sales and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the support services sector

Scope of this Report:

The profile provides a comprehensive and objective analysis of WNS's FAO offerings, capabilities, and market and financial strength with regard to the TTL sector, including:

  • Identification of the company's strategy, emphases and new developments
  • Analysis of the company's strengths, weaknesses and outlook
  • Revenue estimates
  • Analysis of the profile of the company's customer base including the company's targeting strategy and examples of current contracts
  • Analysis of the company's offerings and key service components
  • Analysis of the company's delivery organization including the location of delivery locations.

Key Findings & Highlights:

BA remains a top 5 WNS client, supported by ~1,000 FTEs, of which ~300 FTEs provide FAO services from WNS' Mumbai and Pune delivery locations. In October 2011, BA awarded WNS a 2-year multi-process F&A BPO (MP FAO) contract extension to January 2014.

WNS provides FAO services to clients across the TTL sector. Whilst the airline industry makes up the largest group of clients (~50%), WNS also supports Global Distribution Systems (GDS) providers, On-line Travel Agents (OTA) as well as logistics providers and ocean freight companies.

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