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Genpact - Banking BPO

Vendor Analysis

by Andy Efstathiou

published on Nov 22, 2010

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Report Overview:

This NelsonHall vendor assessment analyzes Genpact's offerings and capabilities in banking BPO services. Genpact is one of a number of banking BPO service companies analyzed in NelsonHall's comprehensive industry analysis programs.

Who is this Report for:

NelsonHall's banking BPO profile on Genpact is a comprehensive assessment of Genpact's banking BPO offerings for organizations and capabilities designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of banking BPO services and identifying vendor suitability for banking BPO services RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the support services sector

Scope of this Report:

The report provides a comprehensive and objective analysis of Genpact's banking BPO offerings, capabilities and market and financial strengths including:

  • Analysis of the company's offerings and key service components
  • Analysis of the company's strengths, weaknesses and outlook
  • Revenue Summary
  • Analysis of the profile of the company's customer base including the company's targeting strategy and examples of current contracts
  • Analysis of the company's delivery organization including the location of delivery locations

Key Findings & Highlights:

Genpact has been providing banking BPO and technology management services since 2000. Genpact has a broad list of tier 1 banking clients that give it a diversified portfolio of banking services it delivers at scale.

Genpact's banking BPO services include retail banking, commercial banking, capital markets and KPO.

Genpact has a strong base of business and a global presence which should allow it to grow rapidly over the next 5 years. Its strong IT services practices in Oracle and SAP will also help it to support tier 1 banks' initiatives to adapt their custom platforms for additional outsourcing, including BPO.

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