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Genpact - Retail Banking BPO

Vendor Analysis

by Andy Efstathiou

published on Apr 17, 2013

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Report Overview:

This NelsonHall vendor assessment analyzes Genpact's offerings and capabilities in Retail Banking BPO. Genpact is one of a number of Retail Banking BPO companies analyzed in NelsonHall's comprehensive industry analysis programs.

Who is this Report for:

NelsonHall's Retail Banking BPO Vendor Assessment for Genpact is a comprehensive assessment of Genpact's Retail Banking BPO (RB BPO) offerings and capabilities designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of RB BPO and identifying vendor suitability for RB BPO RFPs
  • Vendor marketing, sales and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the support services sector

Scope of this Report:

The report provides a comprehensive and objective analysis of Genpact's Retail Banking BPO offerings, capabilities and market and financial strengths including:

  • Identification of the company's strategy, emphases and new developments
  • Analysis of the company's strengths, weaknesses and outlook
  • Revenue estimates
  • Analysis of the profile of the company's customer base including the company's targeting strategy and examples of current contracts
  • Analysis of the company's offerings and key service components
  • Analysis of the company's delivery organization including the location of delivery locations.

Key Findings & Highlights:

Genpact's Retail Banking BPO services are focused on account opening/closing, exception management and due diligence.

Genpact has Retail Banking BPO delivery centers in the following countries:

  • India
  • U.S.
  • Mexico
  • Guatemala
  • Philippines
  • China

Genpact's primary targets are:

  • Global tier 1 banks
  • Regional banks
  • Suppliers to local banks
  • Auto finance companies.

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