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Hinduja Global Solutions (HGS) - Healthcare Provider BPO

Vendor Analysis

by NelsonHall Analyst

published on Nov 06, 2014

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Report Overview:

HGS, founded in 2000 and headquartered in Bangalore, India, is a provider of customer management and BPO services ranging from discrete functional tasks within particular industries to end-to-end, multi-channel BPO services.

Who is this Report for:

NelsonHall's Healthcare and Insurance Vendor Assessment of HGS is a comprehensive assessment of HGS' healthcare provider BPO offerings and capabilities, designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of healthcare provider BPO services and identifying vendor suitability for healthcare provider RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the healthcare sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of HGS' healthcare provider BPO capabilities, and market and financial strength, including:

  • Identification of the company's strategy, emphasis, and new developments
  • Analysis of the company's strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company's customer base, including the company's targeting strategy and examples of current contracts
  • Analysis of the company's offerings and key service components
  • Analysis of the company's delivery organization, including delivery locations.




Key Findings & Highlights:

HGS' provider practice currently offers and supports revenue cycle management (RCM) engagements, particularly in support of governmental and commercial claims resolution. Its healthcare provider practice has approximately 450 full-time employees (FTEs) in the U.S., India and the Philippines.

HGS operates many onshore delivery locations, particularly in the U.S., U.K. and Canada; this enables it to respond directly and comprehensively to clients in these areas. In North America, for example, it has 19 centers and approximately 5,900 employees.

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