Case Study
published on Jul 01, 2008
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Report Overview:
Report Outline:
This case study of 12 pages analyzes the outsourcing of banking processes by National savings & Investments (NS&I).
The case study covers the business challenges faced by NS&I, the selection of a sourcing approach and supplier, the transition and subsequent contract renewal, the move from onshore to introduction of offshore services, the impact on performance metrics, and the key lessons learned.