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NEAT reports results:
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Core Banking
Dec 05, 2013 by Andy EfstathiouNelsonHall's Core Banking BPO NEAT analyzes the performance of vendors offering Core Banking business process outsourcing services. Vendors within this NEAT analysis include: Cognizant, CSC, EXL Service, Firstsource, Genpact, Infosys, TCS, HCL Tech, Wipro Ltd and WNS. Vendor revenues in this project are full Retail Banking BPO revenues. This material is NelsonHall copyright and proprietary and no part is to be shared, reproduced or distributed in any form, or by any means, or stored in a database or retrieval system, without the prior written permission of NelsonHall. NelsonHall exercises its best efforts in the preparation of the information provided and believes the information contained herein to be accurate. However, NelsonHall shall have no liability for any loss or expense that may result from incompleteness or inaccuracy of the information provided.[read more] -
Mortgage/Loan BPO
Dec 05, 2013 by Andy EfstathiouNelsonHall's Mortgage/Loan BPO NEAT analyzes the performance of vendors offering Mortgage/Loan business process outsourcing services. Vendors within this NEAT analysis include: Cognizant, CSC, EXL Service, Firstsource, Genpact, Infosys, TCS, HCL Tech, Wipro Ltd and WNS. Vendor revenues in this project are full Retail Banking BPO revenues. This material is NelsonHall copyright and proprietary and no part is to be shared, reproduced or distributed in any form, or by any means, or stored in a database or retrieval system, without the prior written permission of NelsonHall. NelsonHall exercises its best efforts in the preparation of the information provided and believes the information contained herein to be accurate. However, NelsonHall shall have no liability for any loss or expense that may result from incompleteness or inaccuracy of the information provided.[read more] -
Payment BPO
Dec 05, 2013 by Andy EfstathiouNelsonHall's Payment BPO NEAT analyzes the performance of vendors offering Payment business process outsourcing services. Vendors within this NEAT analysis include: Cognizant, CSC, EXL Service, Firstsource, Genpact, Infosys, TCS, HCL Tech, Wipro Ltd and WNS. Vendor revenues in this project are full Retail Banking BPO revenues. This material is NelsonHall copyright and proprietary and no part is to be shared, reproduced or distributed in any form, or by any means, or stored in a database or retrieval system, without the prior written permission of NelsonHall. NelsonHall exercises its best efforts in the preparation of the information provided and believes the information contained herein to be accurate. However, NelsonHall shall have no liability for any loss or expense that may result from incompleteness or inaccuracy of the information provided.[read more] -
Benefits Administration Services
Oct 17, 2013 by Amy GurchenskyNelsonHall's Benefits Administration NEAT analyzes the performance of vendors offering benefits administration business process outsourcing services. The NEAT tool allows NelsonHall customers to establish the capability of each a number of vendors in a number of differing geographies and according to differing business situations. Vendors within this NEAT analysis include: ADP, Aon Hewitt, Benesyst, Businessolver, Capita, Ceridian, Cielostar, Empyrean, Equiniti, Fidelity, JLT, Mercer, Morneau Shepell, Mouchel, Secova, Thomsons, Towers Watson, T. Rowe Price, WageWorks, Xerox Services. This material is NelsonHall copyright and proprietary and no part is to be shared, reproduced or distributed in any form, or by any means, or stored in a database or retrieval system, without the prior written permission of NelsonHall. NelsonHall exercises its best efforts in the preparation of the information provided and believes the information contained herein to be accurate. However, NelsonHall shall have no liability for any loss or expense that may result from incompleteness or inaccuracy of the information provided.[read more] -
Social Media Services BPO
Oct 17, 2013 by NelsonHall AnalystNelsonHall's Social Media Services NEAT analysis assesses the capability of vendors offering Social Media Services business process outsourcing. The NEAT tool allows NelsonHall customers to establish the capability of each a number of vendors in a number of differing geographies and according to differing business situations. Vendors within this NEAT analysis include: Aegis, Capita, Dell, Firstsource, Genpact, HP Enterprise Services, Sitel, Wipro, WNS, and Xerox Services. This material is NelsonHall copyright and proprietary and no part is to be shared, reproduced or distributed in any form, or by any means, or stored in a database or retrieval system, without the prior written permission of NelsonHall. NelsonHall exercises its best efforts in the preparation of the information provided and believes the information contained herein to be accurate. However, NelsonHall shall have no liability for any loss or expense that may result from incompleteness or inaccuracy of the information provided.[read more] -
Customer Management Services in Retail
Oct 17, 2013 by Vicki JenkinsNelsonHall's Customer Management Services in Retail NEAT analysis assesses the capability of vendors offering customer management services to retailers. The NEAT tool allows NelsonHall customers to establish the capability of each a number of vendors in a number of differing geographies and according to differing requirements. Vendors within this NEAT analysis include: Aegis, Capita, Serco, Sitel, Sutherland Global Services, Teleperformance, Transcom, transcosmos, Webhelp, Wipro, and Xerox Services. This material is NelsonHall copyright and proprietary and no part is to be shared, reproduced or distributed in any form, or by any means, or stored in a database or retrieval system, without the prior written permission of NelsonHall. NelsonHall exercises its best efforts in the preparation of the information provided and believes the information contained herein to be accurate. However, NelsonHall shall have no liability for any loss or expense that may result from incompleteness or inaccuracy of the information provided.[read more] -
Payroll BPO
Oct 17, 2013 by Elizabeth RennieNelsonHall's Payroll BPO NEAT analyzes the performance of vendors offering Payroll business process outsourcing services. The NEAT tool allows NelsonHall customers to establish the capability of each a number of vendors in a number of differing geographies and according to differing business situations. Vendors within this NEAT analysis include: ADP, Capita, Ceridian, CGI, Genpact, HP Enterprise Services, HR Access, Infosys, MidlandHR, Mouchel, NGA Human Resources, SD Worx, SafeGuard World International, Talent2, Tata Consultancy Services. This material is NelsonHall copyright and proprietary and no part is to be shared, reproduced or distributed in any form, or by any means, or stored in a database or retrieval system, without the prior written permission of NelsonHall. NelsonHall exercises its best efforts in the preparation of the information provided and believes the information contained herein to be accurate. However, NelsonHall shall have no liability for any loss or expense that may result from incompleteness or inaccuracy of the information provided.[read more] -
Life Annuities and Pensions BPO NEAT Analysis
Oct 02, 2013 by NelsonHall AnalystNelsonHall's LA&P BPO NEAT analyzes the performance of vendors offering Life Annuities and Pensions business process outsourcing services. The NEAT tool allows NelsonHall customers to establish the capability of each a number of vendors in a number of differing geographies and according to differing business situations. Vendors within this NEAT analysis include: IBM, IFDS, Infosys, Genpact, Steria, WNS Global Services, Capita, Dell, EXL Service, Tata Consultancy Services. This material is NelsonHall copyright and proprietary and no part is to be shared, reproduced or distributed in any form, or by any means, or stored in a database or retrieval system, without the prior written permission of NelsonHall. NelsonHall exercises its best efforts in the preparation of the information provided and believes the information contained herein to be accurate. However, NelsonHall shall have no liability for any loss or expense that may result from incompleteness or inaccuracy of the information provided.[read more] -
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Blog post results:
Key Trends Redefining Supply Chain Operations in 2026
Jan 09, 2026 by Vaibhav Wardhan[read more] 0 commentsWith the help of vendors and partner ecosystems, organizations are re-imagining supply chain operations for predictive intelligence, resilience, and real-time responsiveness. As supply chain leaders continue to overcome siloed systems and focus on systems modernization, real-time visib[...]
CX Services in 2026: AI-Driven Transformation, Governance, Workforce & Operating Models
Jan 08, 2026 by Ivan Kotzev[read more] 0 commentsHere are my predictions for 2026, which promises to be a defining year in the development of the CX services market. How the CX services market changed in 2025 In January 2025, I made these predictions for the CX services market: Moderate market growth of 3.5–4.5% fo[...]
Three Key Predictions for Banking in 2026
Jan 07, 2026 by Andy Efstathiou[read more] 0 commentsThe financial sector is facing slowing global economies, declining interest rates, rising unemployment, persistent inflation, and growing armed conflict. Despite these headwinds, stock markets continue to rise, and loan default rates remain low. We anticipate the global economy will ev[...]
Concentrix Acquires SAI Digital to Empower Smart Commerce with AI
Nov 07, 2025 by Ivan Kotzev[read more] 0 commentsIn September 2025, Concentrix acquired SAI Digital, an enterprise CX transformation provider specializing in ecommerce and marketing automation, based in Vietnam. I spoke with SAI Digital to understand the company’s fit in Concentrix’s technology services portfolio and the [...]
Capgemini and the Changing Face of Sustainability in Financial Services
Oct 31, 2025 by Andy Efstathiou[read more] 0 commentsSince my last ESG Market Assessment published in 2024, the public’s perception of ESG has declined due to public revelations that the carbon emission metrics used by many certifying firms are inconsistent, incomplete, and sometimes misleading. During the past year, ESG practition[...]
How GenAI & Process Automation are Transforming Banking Operations
Oct 28, 2025 by Andy Efstathiou[read more] 0 commentsI recently completed a global market assessment of how GenAI and process automation are transforming banking operations. Here are some high-level findings. GenAI adoption trends in banking The adoption of GenAI and automation is still very immature, with large institutions being [...]
Wipro Driving an AI-Powered Consulting-Led Approach
Oct 17, 2025 by John Laherty[read more] 0 commentsNelsonHall recently attended Wipro’s Analyst and Advisory Summit in London. Sarat Chand, Wipro UK&I MD, provided an update on the UK&I business, which now has ~18k employees and 50 key clients in the U.K. He further reiterated the company’s UK&I industry-focused[...]
Strategic Shifts in HR Technology: AI, Talent, and Experience
Oct 15, 2025 by DeeAnna Warrington[read more] 0 commentsThis year’s HR Tech conference reflected a turning point in the HR technology landscape. As AI adoption continues with more practical deployments and consolidation continues across HCM and EX, vendors are emphasizing platform unification, responsible AI design, evolving enterpris[...]
WNS Digital Policy Administrator: A Utility Model for Modern L&A Operations
Oct 15, 2025 by Bilal Chaudhry[read more] 0 commentsWNS recently briefed me on its Digital Policy Administrator (DPA) solution/platform, a patent for which is pending and is not yet publicly available. The DPA is positioned as a utility-style third-party administration (TPA) platform for the life and annuities (L&A) sector, built to[...]
How EXL is Shaping the Future of Agentic AI in Insurance
Oct 09, 2025 by Bilal Chaudhry[read more] 0 commentsEXL recently briefed me on how it is leveraging agentic AI in the insurance industry, a sector that is at a turning point in its AI journey. Early experiments with large, general-purpose models have proven what’s possible, but they’ve also revealed what does not work. Hallu[...]
Infosys BPM: Moving from AI-Augmented Operations to AI-First Operations
Oct 08, 2025 by John Willmott[read more] 0 commentsInfosys BPM is rapidly transitioning from traditional ‘AI-augmented operations’ with AI in the loop to ‘AI-first operations’ with humans in the loop, embracing all aspects of people, process, and technology that need to evolve for this transition. In particular:[...]
UiPath Demonstrates Resilient Agentic Automation of End-to-End Processes
Oct 03, 2025 by Mike Smart[read more] 0 commentsUiPath’s FUSION 2025 event marked a pivot for the company to agentic automation. Formerly known as Forward, the event has been rebranded FUSION to underscore UiPath’s vision for integration — the fusion of agents, robots, and humans, all orchestrated in a single uni[...]
Capita Experience Repositions for Transformative CX Services
Sep 30, 2025 by Ivan Kotzev[read more] 0 commentsThis month, Capita hosted its inaugural Connect event to showcase the reinvented Capita Experience division. Capita CEO Adolfo Hernandez, Capita Experience CEO Corinne Ripoche, and the management team described the division’s internal transformation and restructuring ov[...]
Beyond Vaporware: How GenAI Dominated HR Tech 2025
Sep 25, 2025 by Jeanine Crane-Thompson[read more] 0 commentsLast week, the 2025 HR Tech Conference brought together over 400 vendors and more than 6,000 international participants in Las Vegas. Providers launched product innovations, explored partnerships, presented practical use cases, and briefed industry analysts. HR&rsqu[...]
How Cognizant is Supporting the Rapidly Growing Private Credit Industry
Sep 16, 2025 by Andy Efstathiou[read more] 0 commentsIn this blog, I look at the rise of private credit and Cognizant’s operational services that are tailored to meet the needs of the private credit industry. The Rise of Private Credit The creation and availability of alternative assets suc[...]
ADP: AI Vision, Innovation & Global Product Updates
Sep 15, 2025 by Elizabeth Rennie[read more] 0 commentsWhilst ~130 people joined the ADP Innovation Day New York to hear updates on ADP product investments, I had an interesting conversation with CEO Maria Black in the corridor. We discussed why “big” matters and whether being the largest payroll provider in the world with 75 y[...]
Multiplier: Redefining Global Employment with a Human-Tech Balance
Aug 13, 2025 by Jeanine Crane-Thompson[read more] 0 commentsOn July 8, Employer of Record (EOR) provider Multiplier held its first analyst day in New York, where it shared details of its strategies, transformational client solutions, product roadmaps, and insights into the human capital industry. The event also highlighted the impact of GenAI o[...]
How Mortgage & Loan Operational Services Are Transforming
Jul 18, 2025 by Andy Efstathiou[read more] 0 commentsI recently completed a global market assessment of mortgage and loan operations services. I found that the mortgage and loan industry is restructuring at a faster pace than at any time since the Savings and Loan Crisis of the early 1990s, as mergers and divestitures have increased in s[...]
Tech Mahindra Altavec Empowers Enterprises with Geospatial Analytics
Jul 17, 2025 by Ivan Kotzev[read more] 0 commentsIn March 2025, Tech Mahindra officially launched its Altavec geospatial data and analytics platform. Altavec provides geospatial data management and operations across large-scale mapping initiatives, a priority area for asset-heavy industries. From spatial data to actionable i[...]
Enterprises Ramping GenAI & Agentic AI to Drive Predictability Across the IT Ecosystem
Jul 15, 2025 by John Laherty[read more] 0 commentsAI now has a significant and growing role to play in driving predictability and proactivity across the IT ecosystem, enhancing the experience, expediting re-skilling, and improving business outcomes. This is resulting in: Greater focus on cognitive consulting and advisory service[...]
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