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UX-UI Services
Nov 29, 2018 by David McIntireThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering UX-UI services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in consulting & design and development services. Vendors evaluated for this NEAT are Accenture, DXC Technology, Genpact, IBM, Infosys, Luxoft, Mphasis, NIIT Technologies, NTT Data, Sopra Steria, TCS, Tech Mahindra, Tigerspike, Virtusa, Yash Technologies, and Zensar Technologies. To find out more, contact Guy Saunders at [email protected].[read more] -
Blockchain in Business Process Transformation
Nov 29, 2018 by David MayerThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering blockchain services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on the banking, government, and telecoms & media sectors. Vendors evaluated for this NEAT are: Atos, Capgemini, EY, IBM, Infosys, Mphasis, NTT Data, TCS, Tech Mahindra, Virtusa, and Wipro. To find out more, contact Keith MacLean at [email protected].[read more] -
Multi-Process HR Services
Nov 07, 2018 by Elizabeth RennieThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering multi-process HR services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, with capability around cloud-based services, and with a specific focus on Workday and SAP SuccessFactors. Vendors evaluated for this NEAT are Accenture, ADP Employer Services, Alight Solutions, Capgemini, Capita, Ceridian, Conduent, DXC Technology, Excelity Global, Hexaware Technologies, IBM, Infosys, Neeyamo, NGA Human Resources, OneSource Virtual, SD Worx, and Zalaris. To find out more, contact Guy Saunders at [email protected].[read more] -
Next Generation Mortgage & Loan BPS
Oct 25, 2018 by Andy EfstathiouThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering mortgage and loan banking services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on origination, servicing, secondary market services, and enabling new digital banking models. Vendors evaluated for this NEAT are Accenture, Conneqt, DXC Technology, Fidelity Investments, HCL Technologies, Infosys, Intelenet Global Services, Mphasis, TCS, Tech Mahindra, Wipro, and WNS Global Services. To find out more, contact Guy Saunders at [email protected].[read more] -
Cloud Infrastructure Brokerage & Orchestration
Oct 25, 2018 by John LahertyThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering offering cloud infrastructure services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall and with specific capability in brokerage services and orchestration services. Vendors evaluated are Atos, DXC Technology, Fujitsu, Getronics, IBM, LTI, Mphasis, NTT Data, Sopra Steria, TCS, Tech Mahindra, and Wipro. To find out more, contact Guy Saunders at [email protected].[read more] -
Digital CX Services
Sep 14, 2018 by Ivan KotzevThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering digital customer experience (CX) services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on cost optimization, revenue generation, and CX improvement. Vendors evaluated for this NEAT are: Aegis, Alorica, Arvato, Atento, C3, Capita, Comdata, Concentrix, Conduent, Convergys, CSS Corp, DXC Technology, HGS, Intelenet Global Services, iQor, Sitel Corporation, Sutherland Global Services, Sykes Enterprises, TaskUs, TCS, Tech Mahindra, Teleperformance, Transcosmos, TTEC, VXI Global Solutions, and WNS Global Services.To find out more, contact Keith MacLean at [email protected].[read more] -
Sourcing & Procurement BPS
Aug 29, 2018 by Janet IrwinThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering sourcing & procurement business process services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on cognitive sourcing & procurement capability. Vendors evaluated for this NEAT are 4C Associates, Accenture, Capgemini, Capita, DXC Technology, Genpact, GEP, HCL Technologies, IBM, Infosys, Proactis, Proxima, TCS, Tech Mahindra, Wipro, and WNS. To find out more, contact Guy Saunders at [email protected].[read more] -
Managed Security Services
Aug 28, 2018 by Mike SmartThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering managed security services (MSS). The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on preventative security services and advanced security services. Vendors evaluated for this NEAT are Atos, Capgemini, DXC Technology, IBM, Infosys, Secureworks, TCS, Unisys, and VirtualArmour. To find out more, contact Guy Saunders at [email protected].[read more] -
IoT Services
Aug 22, 2018 by Dominique RaviartThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Internet of Things (IoT) Services as part of their IT services portfolio. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on efficiency improvement, offerings enhancement, CX, and enabling new business models. Vendors evaluated are: Accenture, Altran, Atos, Capgemini, EPAM Systems, Genpact, Harman Connected Services, Hexaware Technologies, IBM, Infosys, L&T Technology Services, LTI, NTT Data, Sopra Steria, TCS, Tech Mahindra, Tieto, T-Systems, Virtusa, and Wipro. To find out more, contact Guy Saunders at [email protected].[read more] -
Cloud Advisory, Assessment & Migration Services
Jul 12, 2018 by David McIntireThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering cloud services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in advisory and assessment services and migration services. Vendors evaluated for this NEAT are Atos, CSS Corp, DXC Technology, EPAM Systems, Infosys, LTI, Luxoft, Mphasis, NIIT Technologies, NTT Data, TCS, Trianz, Unisys, Virtusa, and Yash Technologies. To find out more, contact Guy Saunders at [email protected].[read more] -
Cognitive IT Infrastructure Management Services
Jul 04, 2018 by John LahertyThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering offering cognitive IT infrastructure management services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall and with specific capability in cognitive service desk and server-centric services. Vendors evaluated are Atos, CSS Corp, DXC Technology, IBM, Infosys, LTI, Mphasis, NIIT Technologies, Syntel, TCS, Trianz, and Zensar Technologies. To find out more, contact Guy Saunders at [email protected].[read more] -
Business Process Transformation through RPA & AI
Jun 26, 2018 by John WillmottThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering RPA and AI business process services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in eight industry sectors: Banking, Energy & Utilities, Healthcare, Insurance, Manufacturing, Retail, Telecoms & Media, and Travel, Transportation & Logistics. Vendors evaluated for this NEAT are: Arvato, Capgemini, Conduent, Convergys, EXL, Genpact, HCL, HGS, Infosys, LTI, Mphasis, NTT Data, Sopra Steria, Swiss Post Solutions, TCS, Tech Mahindra, Wipro, and WNS. To find out more, contact Guy Saunders at [email protected].[read more] -
Digital Banking Services
Jun 20, 2018 by Andy EfstathiouThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering digital banking services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on SaaS/BPS, professional services, retail banking, capital markets, and on supporting new digital banking models. Vendors evaluated for this NEAT are Atos, Avaloq, Capco, Capgemini, Conneqt, EXL, Genpact, Infosys, Mphasis, Syntel, TCS, Tech Mahindra, Tieto, Virtusa, and Wipro. To find out more, contact Guy Saunders at [email protected].[read more] -
Next Generation Learning BPS
May 16, 2018 by Amy GurchenskyThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering learning business process services (learning BPS). The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on revenue & competency, learner engagement, cost reduction, compliance, and strategic transformation. Vendors evaluated are: Accenture, Ascender, Capita, Conduent, Delta College Corporate Services, Expertus, GP Strategies, IBM, InfoPro Learning, Infosys, LearningMate Solutions, NIIT, PDG, QA, Raytheon, Tech Mahindra, and The Learning Factor. To find out more, contact Guy Saunders at [email protected].[read more] -
GDPR Services
May 16, 2018 by Mike SmartThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering IT services in support of the General Data Protection Regulation (GDPR) that comes into effect in EU law on 25th May 2018. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on consulting, implementation, and ongoing management. Vendors evaluated are: Atos, Capgemini, DXC Technology, IBM, Infosys, LTI, Secureworks, Sopra Steria, and TCS. To find out more, contact Guy Saunders at [email protected].[read more] -
Next Generation HCM Technology
May 10, 2018 by Elizabeth RennieThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering offering Human Capital Management (HCM) technology. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors with a specific focus either on the small company market (with less than 500 employees) or the mid to large company market (upwards of 500 employees). Vendors evaluated are ADP, Ceridian, Cornerstone OnDemand, HRadvocate, Infor, Kronos, Meta4, Namely, Oracle, Paychex, PeopleStrategy, Ramco Systems, Sage, SuccessFactors, Ultimate Software, and Workday. To find out more, contact Guy Saunders at [email protected].[read more] -
Big Data & Analytics Services
Mar 13, 2018 by Dominique RaviartThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Big Data & Analytics services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on automation, operational improvement, efficiency improvement and the development of new business models. Vendors evaluated for this NEAT are Accenture, Atos, Capgemini, DXC Technology, EPAM Systems, Infosys, LTI, NTT Data, TCS, Tech Mahindra, Virtusa, and Wipro. To find out more, contact Guy Saunders at [email protected].[read more] -
Next Generation RPO
Feb 20, 2018 by Nikki EdwardsThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Recruitment Process Outsourcing (RPO) services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on candidate experience, innovation, and global/multi-country delivery. Vendors evaluated are Accolo, Alexander Mann Solutions, Allegis, Cielo, Futurestep, Hudson, IBM, KellyOCG, ManpowerGroup, PeopleScout, PeopleStrong, Pontoon, Resource Solutions, Seven Step RPO, Singular, WilsonHCG, and Yoh. To find out more, contact Guy Saunders at [email protected].[read more] -
CX Services in Travel, Transport & Hospitality
Feb 15, 2018 by Ivan KotzevThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Customer Experience (CX) Services specifically for the Travel, Transport & Hospitality sector. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on cost optimization, revenue generation, and CX improvement. Vendors evaluated are: Alorica, Arvato, EXL, Intelenet, InterGlobe Technologies (IGT), Mindpearl, Sitel, Sutherland, TCS, Tech Mahindra, Teleperformance, Transcom, TTEC, Wipro, and WNS. To find out more, contact Guy Saunders at [email protected].[read more] -
Next-Generation End-User Computing Services
Feb 06, 2018 by John LahertyThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering next generation end-user computing services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on build and run services. Vendors evaluated for this NEAT are Accenture, Atos, Cognizant, CSS Corp, DXC Technology, Getronics, IBM, Infosys, Mphasis, NTT Data, Tech Mahindra, T-Systems, and Unisys. To find out more, contact Guy Saunders at [email protected].[read more] -
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Blog post results:
TCS ERP on Cloud: Focusing on SAP Modernization and Monitoring
Sep 03, 2024 by Dominique Raviart[read more] 0 commentsWe recently talked with TCS about its ERP on Cloud offering. The SAP ecosystem has been going through intense change, with the planned end of SAP ECC support from December 31, 2027, and transformation with S/4HANA and recent Clean Core SAP initiatives. The change is driving accelerated[...]
Movate AI to Drive Enterprise Reinvention at Scale with AI-First Framework
Sep 03, 2024 by Ivan Kotzev[read more] 0 commentsIn August, NelsonHall spoke with the leadership of Movate AI to discuss the market expectations and challenges of AI integration, their in-house holistic framework, target applications, existing deployments, and how the company plans to build commercial relationships around this AI rei[...]
Helios: Aiming to Transform the Employee & Global Team Experience
Aug 26, 2024 by Jeanine Crane-Thompson[read more] 0 commentsThe workplace environment continues to transform, directly impacting the priorities of HCM vendors. Top of mind is ensuring employee engagement and wellness throughout the HR lifecycle, supporting all workplace scenarios (i.e., on-site, remote, hybrid), career tenure, and gen[...]
WNS’ Healthcare Consult: Enhancing Clinical Guidance & Authorization Support Services
Aug 16, 2024 by Bilal Chaudhry[read more] 0 commentsIn recent discussions with WNS, NelsonHall explored the company's advanced healthcare management solutions. WNS provides evidence-based criteria to guide providers in ordering the most appropriate tests, procedures, and treatments for their members. This approach enhances[...]
Harnessing Process Mining Data to Transform the NHS
Jul 22, 2024 by Mike Smart[read more] 0 commentsIn the U.K., the efficiency of the NHS, and particularly the reduction of waiting lists, continues to be a hot political topic. While promises of cash injections are met with skepticism, a recent event in London showcased how data-driven insights could help improve the NHS’ opera[...]
Digital Workplace Services Driving Human-Centric Experience
Jul 15, 2024 by John Laherty[read more] 0 commentsNelsonHall recently completed an in-depth analysis of advanced digital workplace services, in which we spoke to multiple leading IT services vendors and their clients. This blog looks at some of the key themes from this research, the investments vendors need to make to meet client dema[...]
Evolving Practices in Core Banking Platform Transformation
Jul 12, 2024 by Andy Efstathiou[read more] 0 commentsBanks are undertaking core banking transformation projects at an accelerating pace. Typically, two-thirds of these transformation projects will fail. Most either fail to implement a new solution altogether, leaving the bank with the original legacy system, or (in the case of a successf[...]
Accelerating Use of AI: How TCS is Helping Financial Institutions
Jul 04, 2024 by Andy Efstathiou[read more] 0 commentsFinancial institutions are data-driven businesses, and because of decades of investment in technology, banks process data using heterogeneous legacy environments. Modern AI and GenAI solutions promise to enable banks to manage and analyze data more effectively. However, adopting new AI[...]
ArvatoConnect Focused on Results-Driven CX with Consumer Duty
Jul 03, 2024 by Ivan Kotzev[read more] 0 commentsIn July 2023, the U.K. Financial Conduct Authority (FCA) introduced Consumer Duty, a set of rules and guidelines to drive companies to deliver good outcomes for customers. By the end of July 2024, firms are required to ensure the application of Consumer Duty to closed products and serv[...]
Datamatics Expands Salesforce Capabilities with Dextara Acquisition
Jun 27, 2024 by Gaurav Parab[read more] 0 commentsWe recently spoke with Datamatics about its $17m acquisition of Dextara, which was announced on April 1st. Datamatics is a Mumbai-headquartered IT services and BPS provider with revenues of INR 1,550 Crore ($187m) for FY24, which ended March 31. It has three lines of business: [...]
Alorica’s Evolution from Services to Digital-First Play
Jun 25, 2024 by Ivan Kotzev[read more] 0 commentsIn May, Alorica announced the appointment of Mike Clifton and Max Schwendner as Co-Chief Executive Officers. Prior, Mike was the company’s Chief Growth and Transformation Officer, and Max was President Business Services and Chief Financial Officer. I spoke with them earlier this [...]
Wipro Brings Depth to GenAI Use Cases for QE
Jun 21, 2024 by Dominique Raviart[read more] 0 commentsWipro recently briefed NelsonHall on its GenAI investments for quality engineering, discussing the creation of use cases and sharing the thinking behind some of its decision-making. Wipro’s GenAI investments for QE are part of the company’s ai360 program, a $1bn investme[...]
UKG Betting Big on AI and Global Reach
Jun 03, 2024 by Elizabeth Rennie[read more] 0 commentsI recently attended the 2024 UKG Spring Analyst Day, the theme of which was helping organizations become a great place to work through human-centered technology. The event provided clear demonstrations of what the company has delivered as well as a preview of what’s to come. UKG [...]
Cognizant Aims for Major Uplift in Bluebolt Grassroots Innovation Program in 2024
May 24, 2024 by John Willmott[read more] 0 commentsCognizant has a long history of continuous improvement and innovation. However, its grassroots delivery teams were reticent in taking minor innovations to clients, so it underperformed in idea and innovation generation and ran beneath the radar, with clients typically unaware of innova[...]
How EY is Rethinking Advanced Technology for Banks
May 22, 2024 by Andy Efstathiou[read more] 0 commentsI recently attended the EY Global Analyst Summit 2024, the theme of which was Rethink! The conference sought to answer the question, “How is EY rethinking the value it delivers?” and this blog looks at how EY is rethinking its activities in support of the BFS industry secto[...]
Advanced RPO Acquires Aspirant RPO to Expand Scope of Services
May 13, 2024 by Jeanine Crane-Thompson[read more] 0 commentsRecruitment process outsourcing provider Advanced RPO acquired Aspirant RPO, headquartered in Pittsburgh, PA, on May 1, 2024. Advanced RPO delivers full-cycle, project-based, custom, and high-volume RPO solutions to its clients across high-growth, mid-market, and enterprise sectors.[...]
Conduent Partners with Microsoft to Underpin Client GenAI Innovation Initiatives
May 02, 2024 by John Willmott[read more] 0 commentsConduent has partnered with Microsoft to use Microsoft Azure OpenAI to underpin its GenAI innovation initiatives with clients. Its GenAI journey includes: Selecting use cases focused on improving quality, throughput, and cycle times Adoption of pilots in healthcare claims ad[...]
NTT DATA Inc. Shares Priorities After Merger with NTT Ltd.
May 01, 2024 by Dominique Raviart[read more] 0 commentsNTT DATA held its first EMEA Latin America (EMEAL) Analyst Day last week since the merger of NTT DATA and NTT Ltd. announced in June 2022. The event provided some perspective on the new structure of the firm, its capabilities, and its short-term priorities. The new NTT DATA Group is[...]
DXC Enhances P&C Insurance Solutions with AI-Now Strategy
Apr 08, 2024 by Bilal Chaudhry[read more] 1 commentsNelsonHall recently attended the DXC Connect Insurance Executive Forum in Charleston, South Carolina, where the theme was ‘Connecting the world’s largest insurance community to solve challenges and drive value’. DXC focused on: Its new product strategy to meet i[...]
Tech Mahindra Populii: Addressing AI Training Hypergrowth
Apr 05, 2024 by Ivan Kotzev[read more] 0 commentsPopulii is Tech Mahindra’s enterprise gig marketplace for data collection, user studies, and microtasks. NelsonHall recently spoke with Populii executives about the platform’s current capabilities and growth plans in support of the exploding AI data training market. Huma[...]
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