NelsonHall Launches NEAT Vendor Evaluation and Assessment Tool for Transformational Customer Management Services
NelsonHall Launches NEAT Vendor Evaluation and Assessment Tool for Transformational Customer Management Services
Boston, London, Paris: October 23, 2014
NelsonHall, the leading global BPO and IT outsourcing analyst firm, has today launched a new tool to assist strategic sourcing managers in assessing vendor capability in transformational Customer Management Services.
The NelsonHall Vendor Evaluation and Assessment Tool (NEAT) for transformational CMS is now available to NelsonHall clients, and is also available for a period free-of-charge to buy-side organizations through NelsonHall and through its partners SIG and SSON.
The tool supports a number of potential transformational CMS requirements, specifically addressing the needs of organizations with strong requirements for:
· Enhancing customer experience
· Cost take-out whilst improving customer satisfaction
· Revenue optimization
· Paid-for technical support
Suppliers of transformational CMS covered by this NEAT evaluation include CSS Corp, Firstsource, HGS, Infosys, Sutherland, Teleperformance, TCS, Transcom, Transcosmos, and WNS.
The NelsonHall NEAT tool for transformational CMS is part of NelsonHall's "Speed-to-Source" initiative. The tool sits at the front-end of the vendor screening process and consists of a two-axis model: assessing vendors against their "ability to deliver immediate benefit" to buy-side organizations and their "ability to deliver innovation in support of client-specific requirements".
The vendors are scored against a wide range of criteria, establishing a number of scenarios, each representing a different business situation or client business need.
To add further value, the NEAT tool enables buy-side organizations to input their own weightings and tailor the transformational CMS dataset to their specific requirements across ~ 30 individual vendor evaluation criteria. Using the interactive web-based tool, sourcing managers can configure the transformational NEAT evaluations in accordance with their own priorities and business requirements for service offerings, transformational benefits, delivery capability and other criteria.
About NelsonHall:
NelsonHall is the leading global BPO and IT outsourcing research & analysis firm with analysts across the U.S., U.K. and Continental Europe.
Founded in 1998, NelsonHall offers a suite of "Speed-to-Source" tools that assist buy-side executives in saving time and money, while enhancing the quality of their sourcing decisions, in business process outsourcing and IT outsourcing evaluations - NEAT
In particular, NelsonHall helps organizations ensure that key BPO and ITO sourcing decisions are based on industry reality not market hype, providing the detailed and objective market and supplier knowledge required for sourcing success through its sourcing tools, online information, and unrivalled analyst access.
MEDIA CONTACT INFORMATION:
Mark Ellis
Phone +44 (0)1344 393 220
Email: [email protected]