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Mortgage & Loan Services 2025
Jul 14, 2025 by Andy EfstathiouThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering mortgage & loan services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best-performing vendors overall, and with specific capability in operations, process automation, AI & analytics, and professional services. Vendors evaluated for this NEAT are: Capgemini, Coforge, Cognizant, DXC, Firstsource, Happiest Minds, Infosys, LTIMindtree, Mphasis, Opteamix, SBS, TCS, Tech Mahindra, Virtusa, Wipro, and WNS. To find out more, contact Guy Saunders (EMEA) at [email protected] or Darrin Grove (N. America) at [email protected].[read more] -
ServiceNow Services 2025
Jul 01, 2025 by Gaurav ParabThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering ServiceNow services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in technology workflow services, customer & industry workflow services, employee workflow services, and creator workflow services. Vendors evaluated for this NEAT are: Atos, Coforge, Cognizant, Infosys, TCS, Tech Mahindra, Virtusa, and Wipro. To find out more, contact Guy Saunders (EMEA) at [email protected] or Darrin Grove (N. America) at [email protected].[read more] -
Procurement Transformation 2025
Jul 01, 2025 by Vaibhav WardhanThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering procurement transformation services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in consulting & transformation, operations, and sourcing & category management. Vendors evaluated for this NEAT are: Accenture, Capgemini, Cognizant, Corbus, EXL, Genpact, GEP, HCL, IBM, Infosys, TCS, Tech Mahindra, Wipro, and WNS Procurement. To find out more, contact Guy Saunders (EMEA) at [email protected] or Darrin Grove (N. America) at [email protected].[read more] -
Revenue Cycle Management 2025
Jun 18, 2025 by Bilal ChaudhryThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering revenue cycle management (RCM) services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in front, middle, and back-end services. Vendors evaluated for this NEAT are: Atos, Availity, Cognizant, Exela Technologies, Firstsource, Genpact, Omega Healthcare, Sagility, and WNS. To find out more, contact Guy Saunders (EMEA) at [email protected] or Darrin Grove (N. America) at [email protected].[read more] -
Conversational Commerce 2025
Apr 23, 2025 by Ivan KotzevThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering CX conversational commerce services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in sales and retention. Vendors evaluated for this NEAT are: Concentrix, Firstsource, Foundever, HGS, IGT Solutions, iSON Xperiences, Movate, TELUS Digital, TP, Transcom, and WNS. To find out more, contact Guy Saunders (EMEA) at [email protected] or Darrin Grove (N. America) at [email protected].[read more] -
Attack Surface Management 2025
Apr 22, 2025 by Mike SmartThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering attack surface management (ASM) as part of their cyber resiliency services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in automated ASM services and integrating ASM within a wider cyber resiliency strategy. Vendors evaluated for this NEAT are: Atos, Detectify, Kyndryl, TCS, Tech Mahindra, Unisys, and Wipro. To find out more, contact Guy Saunders (EMEA) at [email protected] or Darrin Grove (N. America) at [email protected].[read more] -
Benefits Administration: Health & Welfare 2025
Apr 15, 2025 by DeeAnna WarringtonThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering health & welfare (H&W) benefits administration services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific focus on health & welfare benefits, total benefits outsourcing (TBO), enabling digital transformation, marketplace capability, and geographic reach. Vendors evaluated for this NEAT are: ADP, Alight Solutions, Aon, Aptia, bswift, BusinessSolver, Conduent, Empyrean, Fidelity, isolved, MMB Digital, PlanSource, TELUS Health, and WEX. To find out more, contact Guy Saunders (EMEA) at [email protected] or Darrin Grove (N. America) at [email protected].[read more] -
Experience-Led HR Transformation 2025
Apr 09, 2025 by Elizabeth RennieThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering HR transformation services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall and with specific areas of capability (talent/skills, experience and engagement, efficiency, transformation journey); SME-mid market focus; and geographic coverage (Americas, Europe, Asia-Pacific, and global). Vendors evaluated for this NEAT are: Accenture, Capgemini, Conduent, HR Path, Infosys, SD Worx, Strada, TCS, and Zalaris. To find out more, contact Guy Saunders (EMEA) at [email protected] or Darrin Grove (N. America) at [email protected].[read more] -
Cognitive & Self-Healing IT Infrastructure Management 2025
Mar 25, 2025 by John LahertyThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering cognitive & self-healing IT infrastructure management services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in server-centric services, cognitive service desk, and AI. Vendors evaluated for this NEAT are: Accenture, Atos, Coforge, DXC, Getronics, Infosys, Kyndryl, LTIMindtree, Movate, Mphasis, NTT DATA, TCS, Tech Mahindra, Unisys, UST, and Wipro. To find out more, contact Guy Saunders (EMEA) at [email protected] or Darrin Grove (N. America) at [email protected].[read more] -
RPO 2025
Mar 11, 2025 by Jeanine Crane-ThompsonThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering recruitment process outsourcing (RPO) services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific focus on candidate experience, technology innovation, service innovation, multi-country delivery, and talent acquisition (TA) transformation. Vendors evaluated for this NEAT are: ADP, Advanced RPO, Cielo, Hudson RPO, IBM, Instant Impact, Korn Ferry, Lorien, NLB Services, NXTThing RPO, PeopleScout, Sanderson, and Talent Solutions RPO. To find out more, contact Guy Saunders (EMEA) at [email protected] or Darrin Grove (N. America) at [email protected].[read more] -
P&C Operations: Analytics & AI 2025
Feb 18, 2025 by Bilal ChaudhryThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering property & casualty (P&C) insurance operations services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall and with specific capability in underwriting, customer service/administration, claims administration, operations analytics, and AI/GenAI. Vendors evaluated for this NEAT are: Capgemini, Cognizant, DXC, EXL, Foundever, Genpact, TCS, WNS, and Xceedance. To find out more, contact Guy Saunders (EMEA) at [email protected] or Darrin Grove (N. America) at [email protected].[read more] -
Learning Services 2025
Jan 21, 2025 by Nikki EdwardsThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering learning services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, those with specific capability in service innovation, technology innovation, and employee lifetime skilling, and those with the best geographic footprint and scalability. Vendors evaluated for this NEAT are: Capgemini, GP Strategies, IBM, InfoPro Learning, Infosys, NIIT, NLL Academy, Ozemio, Seertech, Tesseract Learning, and Vertex. To find out more, contact Guy Saunders (EMEA) at [email protected] or Darrin Grove (N. America) at [email protected].[read more] -
Core Banking Services 2025
Jan 07, 2025 by Andy EfstathiouThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering core banking services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in operational services, cloud migration, process automation, AI & analytics, and professional services. Vendors evaluated for this NEAT are: Accenture, Aspire Systems, Avaloq, Capgemini, Coforge, Cognizant, Genpact, Happiest Minds, Infosys, Kyndryl, LTIMindtree, Quantiphi, Sopra Steria, TCS, Virtusa, Wipro, and WNS. To find out more, contact Guy Saunders (EMEA) at [email protected] or Darrin Grove (N. America) at [email protected].[read more] -
F&A Transformation 2024
Nov 12, 2024 by Vaibhav WardhanThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering finance & accounting (F&A) transformation services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in analytics, CFO advisory services, BPS & transformation, and GenAI. Vendors evaluated for this NEAT are: Accenture, Capgemini, Cognizant, Datamatics, Exela Technologies, Genpact, HCL Technologies, IBM, TCS, Tech Mahindra, Teleperformance, Wipro, and WNS. To find out more, contact Guy Saunders (EMEA) at [email protected] or Darrin Grove (N. America) at [email protected].[read more] -
Quality Engineering 2024
Nov 06, 2024 by Dominique RaviartThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering quality engineering services (formerly referred to as software testing services). The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in RPA-based automation, AI-based analytics & automation, GenAI use cases, application migration to cloud testing, and SAP testing. Vendors evaluated for this NEAT are: Accenture, Amdocs, Apexon, Aspire Systems, Atos, Capgemini, Cigniti, Coforge, Cognizant, EPAM Systems, Expleo, IBM, Infosys, LTIMindtree, Movate, NTT DATA, Planit, Qualitest, QualiZeal, TCS, Tech Mahindra, TestingXperts, Trigent, Virtusa, Wipro, and Xoriant. To find out more, contact Guy Saunders (EMEA) at [email protected] or Darrin Grove (N. America) at [email protected].[read more] -
Payroll Services 2024
Oct 01, 2024 by Elizabeth RennieThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering payroll services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors with digital payroll capability, multi-country payroll capability, and extended HR capability. Vendors evaluated for this NEAT are: activpayroll, ADP, Ascent HR, CloudPay, Deel, isolved, Neeyamo, Papaya Global, Paybix, Paychex, PwC Consulting, Ramco Systems, Safeguard Global, SD Worx, Strada, TMF Group, UKG, Vistra, and Zellis. To find out more, contact Guy Saunders (EMEA) at [email protected] or Darrin Grove (N. America) at [email protected].[read more] -
New World Workforce Management 2024
Sep 18, 2024 by DeeAnna WarringtonThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering workforce management (WFM) services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in cost value, scheduling, employee empowerment, IoT, and multi-country delivery. Vendors evaluated for this NEAT are: ADP, Dayforce, Infor, Paycor, SD Worx, Shiftboard, UKG, and WorkForce Software. To find out more, contact Guy Saunders (EMEA) at [email protected] or Darrin Grove (N. America) at [email protected].[read more] -
CX Services in High Tech & Automotive 2024
Sep 18, 2024 by Ivan KotzevThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering CX services in the high tech & automotive sector. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall and with specific capability in cost optimization, revenue generation, and CX improvement. Vendors evaluated for this NEAT are: Bosch Service Solutions, Concentrix, Foundever, Konecta, Movate, Mplus, Teleperformance, TELUS Digital, and TTEC. To find out more, contact Guy Saunders (EMEA) at [email protected] or Darrin Grove (N. America) at [email protected].[read more] -
Global EOR Services 2024
Sep 16, 2024 by Jeanine Crane-ThompsonThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering global EOR services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, those with specific capability in delivering innovation in both technology and services, and those with specific capability serving enterprise-level and SMB companies. Vendors evaluated for this NEAT are: Atlas, CXC Global, Deel, FoxHire, G-P, Multiplier, Neeyamo, Papaya Global, Remofirst, Remote, Safeguard Global, and Velocity Global. To find out more, contact Guy Saunders (EMEA) at [email protected] or Darrin Grove (N. America) at [email protected].[read more] -
Learning Platforms 2024
Sep 11, 2024 by Nikki EdwardsThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering learning platforms. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, those with specific capability in skilling/reskilling/upskilling, GenAI-optimized learning, and those with the best geographic footprint and market scalability. Vendors evaluated for this NEAT are: Bridge, Cornerstone, Degreed, Edflex, InfoPro Learning, Infosys, Invince, Komensky, Learning Pool, LearnUpon, NIIT, NovoEd, Seertech, Tenneo, Tesseract Learning, and Totara. To find out more, contact Guy Saunders (EMEA) at [email protected] or Darrin Grove (N. America) at [email protected].[read more] -
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Blog post results:
CX Automation in Practice: Reality Check with Webhelp
Sep 13, 2019 by Ivan Kotzev[read more] 0 commentsThe inevitable automation of the contact center role has become such as surefire prediction in mass media, by CEOs, and even politicians, that a more realistic view of the industry may seem impossible. In this blog, I look at Webhelp’s assessment of the CX automation landscape an[...]
Infosys Innovation Centers: Localizing Innovation & Talent
Sep 05, 2019 by NelsonHall Analyst[read more] 0 commentsInfosys is undergoing an internal transformation to become what it calls a Live Enterprise with the objective of accelerating its service delivery and adaptability to changing client needs. The core of Live Enterprise entails the expanded use of data and automation to support an evolving workfor[...]
NelsonHall Launches Industry-First Intelligent Automation Platform Evaluation
Sep 03, 2019 by Mike Smart[read more] 0 commentsNelsonHall has just launched an industry-first evaluation of Intelligent Automation (IA) platforms, including platforms from Antworks, Automation Anywhere, Blue Prism, Datamatics, IPsoft, Jacada, Kofax, Kryon, Redwood, Softomotive, and UiPath. As RPA and artificial intelligence[...]
Alight Solutions Boosts Global Presence & Cloud HR Capability with Acquisition of NGA HR
Aug 30, 2019 by Elizabeth Rennie[read more] 0 commentsThis past week the payroll services market experienced yet another consolidation of major vendors, with Alight Solutions (‘Alight’) announcing its intent to acquire multi-country payroll specialist NGA HR. Although the deal terms were not disclosed, once approved (expect[...]
How Capgemini is Helping Banks Transform Trade Finance
Aug 29, 2019 by Andy Efstathiou[read more] 0 commentsImproving efficiency and reducing manual processing of trade finance services has been a difficult challenge for over a century. However, the industry is on the cusp of a transformation which promises to standardize and automate this highly idiosyncratic, manual ecosystem. This blog id[...]
Deutsche Telekom Continues to Realign the Scope of T-Systems
Aug 15, 2019 by Dominique Raviart[read more] 0 commentsDeutsche Telekom (DTAG) recently announced it is moving T-Systems’ communication services activities with enterprise clients (TC division) and Government clients (Classified division) to Telekom Germany. Accordingly, T Systems’ TC and Classified divisions will be folded int[...]
Comdata: How Customer Insights Are Transforming CX in Retail & CPG
Aug 05, 2019 by Ivan Kotzev[read more] 0 commentsA common theme in the upcoming NelsonHall CX Services in Retail & CPG report is the increasing need by sector clients to generate and operationalize insights from their customers. Technology has shifted the power to consumers who are less loyal to brands and change their buying beh[...]
Tech Mahindra Introduces Performance Testing Platform Based on Open Source Software
Aug 02, 2019 by Dominique Raviart[read more] 0 commentsNelsonHall has commented several times about the role of platforms in quality assurance (QA) and how these are playing a central role in functional testing in the world of agile methodologies and continuous testing. Platforms take a best-of-breed approach to software components and rel[...]
Tieto Acquiring EVRY: Both Local Champions in the Nordics, but Very Different Firms
Jul 17, 2019 by Dominique Raviart[read more] 0 commentsTieto recently announced its intention to acquire EVRY. The company is offering 0.12 Tieto share and NOK 5.28 in cash per EVRY share. EVRY shareholders will receive €0.2bn in cash and 37.5% of Tieto’s capital, valuing EVRY to ~€1.4bn ($1.6bn). Also, Tieto is taking over[...]
HCL’s EXACTO Intelligent Automation Streamlines Bank Trade Processing
Jul 16, 2019 by Andy Efstathiou[read more] 0 commentsThe BFSI industries are increasingly looking to intelligent automation (IA) to address key challenges in their business. A recent NelsonHall survey of 50 BFSI executives found that they perceive that IA is able to replace manual processing and human decision-making, allowing the bank&r[...]
Not Just About the Crowd: Crowdtesting Embraces Automation
Jul 15, 2019 by Dominique Raviart[read more] 0 commentsIn the world of testing services, crowdtesting stands out. While efforts towards automation are accelerating in testing services/quality assurance (QA), the perception that crowdtesting is labor intensive and relies on communities of tens of thousands of testers seems at odds with this[...]
Korn Ferry’s Spotlight on Talent Advisory
Jul 03, 2019 by Gary Bragar[read more] 0 commentsI recently attended Korn Ferry’s RPO Client Advisory Forum, which was all about talent management. The theme was ‘unplugged’ and featured frank discussions about the RPO industry, including the challenges faced by the clients and service providers who attended from ev[...]
The Characteristics of Successful Blockchain Deployments in Banking
Jul 01, 2019 by Andy Efstathiou[read more] 0 commentsBlockchain has been a focus of technologists, VCs, and media pundits for several years now. However, to date, operational deployment remains minimal. Of all enterprises already working with blockchain, only a few percent have a scale operational deployment. Blockchain has seen three st[...]
DXC Supports BMW in its Autonomous Vehicle Journey
Jun 28, 2019 by Dominique Raviart[read more] 0 commentsWe recently talked to DXC Technology’s Analytics business line about its work with German premium car OEM BMW, its positioning in autonomous vehicles, and its differentiation strategy. BMW recently provided some light on the dynamics behind its Vision iNEXT autonomous car due [...]
Capgemini Jumpstarts its ER&D Activities for €5bn!
Jun 26, 2019 by Dominique Raviart[read more] 0 commentsThis week Capgemini announced its intention to acquire Altran in an all-cash transaction of €14 per share. The €5.0bn transaction, which includes €3.6bn in cash and Altran’s net debt of €1.4bn, provides a 30% premium over the last month. Capgemini has secured [...]
Will Crowdsourced Customer Service Get Solv(ed)?
Jun 26, 2019 by Ivan Kotzev[read more] 0 commentsCrowdsourcing and different types of freelanced customer support models pre-date the current household names using these models in leisure and travel, personal transportation, and delivery services. Many of these early attempts died out because of poor business models, or remain effect[...]
IT Service Buyers in 2019: Four Key Trends
Jun 24, 2019 by NelsonHall Analyst[read more] 0 commentsNelsonHall has recently completed compiling and analyzing data from a survey of over 1k IT services buyers globally. This research is being published in a series of sector reports (all are available to subscribers here), spanning the 18 sectors analyzed, with geographic breakdowns inco[...]
PeopleScout: Improving Employer Branding, Driving Global Growth
Jun 20, 2019 by Gary Bragar[read more] 0 commentsLast week I attended PeopleScout’s annual client NEXT Talent Summit 2019. In the keynote address, President Taryn Owen noted that this event marked one year since its acquisition of TMP to strengthen its global RPO and talent advisory capabilities. TMP, which operated in the U.K.[...]
Digital Workplace Services Driving the Employee Experience
Jun 10, 2019 by John Laherty[read more] 1 commentsNelsonHall recently completed an in-depth analysis of advanced digital workplace services (DWS). This blog looks at some of the key findings from this research, in which we spoke both to leading IT services vendors and clients of their services. Changing workforce expectations are d[...]
WNS’ Healthcare Business & Approach to Transformation
Jun 03, 2019 by NelsonHall Analyst[read more] 0 commentsDozens of influencers recently attended the WNS U.S. Influencer Day in New Orleans, where the theme was 'Co-create to Outperform’. Through general overviews of its approaches and through client presentations, the company provided insight into its recent success and its future[...]
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