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Next-Generation RPO 2024
Apr 30, 2024 by Jeanine Crane-ThompsonThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering recruitment process outsourcing (RPO) services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific focus on candidate experience, technology innovation, service innovation, multi-country delivery, and talent acquisition (TA) transformation. Vendors evaluated for this NEAT are: ADP, Avencia, Cielo, IBM, Lorien, NLB Services, NXTThing RPO, PeopleScout, Pontoon, and Sanderson. To find out more, contact Guy Saunders (EMEA) at [email protected] or Darrin Grove (N. America) at [email protected].[read more] -
Multi-Process HR Transformation Services 2024
Apr 17, 2024 by Elizabeth RennieThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering multi-process HR transformation services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall and with specific areas of capability (talent/skills, efficiency, Workday services, SuccessFactors services, Oracle HCM services), company focus (SME-mid market, large enterprises) and geographic coverage (North America, Europe, and multi-country). Vendors evaluated for this NEAT are: Vendors evaluated for this NEAT are: Accenture, ADP, Alight Solutions, Capgemini, Conduent, HR Path, IBM, SD Worx, TCS, and Zalaris. To find out more, contact Guy Saunders (EMEA) at [email protected] or Darrin Grove (N. America) at [email protected].[read more] -
Salesforce Services 2024
Apr 02, 2024 by Kishore GortiThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Salesforce services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in Experience Cloud Services, Field Services, Commerce Cloud Services, Marketing Cloud Services, Revenue Cloud Services, MuleSoft Services, and Vlocity Services. Vendors evaluated for this NEAT are: Accenture, Apexon, Capgemini, CGI, Coforge, Cognizant, Deloitte Consulting, EPAM Systems, Grazitti Interactive, IBM, Infosys, LTIMindtree, Mastek, NTT DATA, TCS, Tech Mahindra, and Wipro. To find out more, contact Guy Saunders (EMEA) at [email protected] or Darrin Grove (N. America) at [email protected].[read more] -
CWS & MSP 2024
Mar 26, 2024 by Nikki EdwardsThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering contingent workforce services (CWS) and managed service program (MSP) services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in technology innovation & transformation, services innovation & transformation, and geographic footprint & scalability. Vendors evaluated for this NEAT are: CXC Global, Hudson RPO, Lorien, Magnit, NLB Services, Page Outsourcing, Pontoon, Resourgenix, Rullion, and Sanderson. To find out more, contact Guy Saunders (EMEA) at [email protected] or Darrin Grove (N. America) at [email protected].[read more] -
CX Services Transformation 2024
Feb 22, 2024 by Ivan KotzevThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Customer Experience (CX) transformation services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall and with specific capability in CX improvement, cost optimization, and revenue generation. Vendors evaluated for this NEAT are: Alorica, Arvato, Atento, Concentrix, Conduent, Firstsource, Foundever, HGS, Infosys, IntouchCX, Movate, ResultsCX, TaskUs, Tech Mahindra, Teleperformance, Transcom, and WNS Global Services. To find out more, contact Guy Saunders (EMEA) at [email protected] or Darrin Grove (N. America) at [email protected].[read more] -
Cyber Resiliency 2024
Feb 20, 2024 by Mike SmartThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering cyber resiliency services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in Cyber Consulting & Strategy Construction, Managed Cyber Security Services, and Incident Response & Backup Services. Vendors evaluated for this NEAT are Abacode, Accenture, Capgemini, DXC Technology, Eviden, IBM, Infosys, Kyndryl, Sopra Steria, Tata Communications, Tata Consultancy Services, Unisys, and Wipro. To find out more, contact Guy Saunders at [email protected].[read more] -
Property & Casualty Operations Transformation 2024
Jan 30, 2024 by Bilal ChaudhryThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering property & casualty (P&C) insurance operations transformation services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall and with specific capability in new product set-up, underwriting, customer administration, and claims administration. Vendors evaluated for this NEAT are: Cogneesol, Cognizant, DXC Technology, Genpact, Mphasis, TCS, WNS, and Xceedance. To find out more, contact Guy Saunders at [email protected].[read more] -
Next-Generation Benefits Administration 2024
Jan 24, 2024 by DeeAnna WarringtonThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering benefits administration services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific focus on total benefits outsourcing (TBO), health & welfare (H&W) benefits, enabling digital transformation, marketplace capability, and geographic reach. Vendors evaluated for this NEAT are: ADP, Alight Solutions, Aon, bswift, Businessolver, Conduent, Empyrean, Fidelity, isolved, TELUS International, and WEX. To find out more, contact Guy Saunders at [email protected].[read more] -
Industry 4.0
Jan 23, 2024 by Eric LevineThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Industry 4.0 services for manufacturing. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in AR/VR and digital twins, monitoring and security services, and next-generation services. Vendors evaluated for this NEAT are: Accenture, Capgemini, Cyient, DXC Technology, Eviden, IBM, L&T Technology Services, LTIMindtree, Sopra Steria, Tata Elxsi, TCS, Tech Mahindra, and Wipro. To find out more, contact Guy Saunders at [email protected].[read more] -
ESG Services in Banking 2024
Jan 10, 2024 by Andy EfstathiouThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering ESG services in the banking sector. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in professional services, social services, governance services, and environmental services. Vendors evaluated for this NEAT are: Avaloq, Capgemini, Happiest Minds, Infosys, LTIMindtree, Mphasis, Sopra Steria, TCS, Tech Mahindra, and Wipro. To find out more, contact Guy Saunders at [email protected].[read more] -
Procurement Transformation 2024
Jan 09, 2024 by Vaibhav WardhanThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering procurement services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in consulting & transformation, sourcing & category management, and downstream procurement. Vendors evaluated for this NEAT are: Accenture, Capgemini, Dragon Sourcing, Efficio, Genpact, GEP, IBM, Infosys, TCS, Tech Mahindra, Wipro, and WNS. To find out more, contact Guy Saunders at [email protected].[read more] -
Advanced Digital Workplace Services 2023
Nov 27, 2023 by John LahertyThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering advanced digital workplace services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in build services, run services, and around Microsoft products. Vendors evaluated for this NEAT are: Accenture, Atos, Capgemini, Compucom, Computacenter, DXC Technology, Fujitsu, Getronics, Infosys, Kyndryl, LTIMindtree, Movate, Mphasis, NTT DATA, Stefanini, TCS, T-Systems, Unisys, UST, and Zensar Technologies. To find out more, contact Guy Saunders at [email protected].[read more] -
Payroll Services 2023
Nov 09, 2023 by Elizabeth RennieThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering payroll services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors with digital payroll capability, multi-country payroll capability, and extended HR capability. Vendors evaluated for this NEAT are: ADP, Alight Solutions, CloudPay, Infosys, isolved, Neeyamo, OneSource Virtual, Paybix, Paychex, Popay, Ramco Systems, Safeguard Global, SD Worx, TMF Group, and UKG. To find out more, contact Guy Saunders at [email protected].[read more] -
Learning Services 2023
Oct 27, 2023 by Nikki EdwardsThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering learning services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, those with specific capability in service innovation, technology innovation, and skilling (including reskilling and upskilling), and those with the best geographic footprint and market scalability. Vendors evaluated for this NEAT are: Capgemini, GP Strategies, IBM, InfoPro Learning, Infosys, NIIT, Ozemio, Seertech, Tesseract Learning, and VPS. To find out more, contact Guy Saunders at [email protected].[read more] -
Global EOR Services 2023
Oct 03, 2023 by Jeanine Crane-ThompsonThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering global EOR services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall and those with specific capability in delivering innovation in both technology and services. Vendors evaluated for this NEAT are: Atlas, CXC Global, Globalization Partners, Magnit, Multiplier, Neeyamo, Papaya Global, Remofirst, Remote, Safeguard Global, and Velocity Global. To find out more, contact Guy Saunders at [email protected].[read more] -
Learning Platforms 2023
Sep 05, 2023 by Nikki EdwardsThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering learning technology platforms. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, those with specific capability in the mid-market, and those with the best geographic footprint and market scalability. Vendors evaluated for this NEAT are: Bridge, Cornerstone, Degreed, Edflex, InfoPro Learning, Infosys, Invince, Komensky, KREDO (a Tesseract Learning platform), Learn Amp, Learning Pool, NIIT MTS, NovoEd, Seertech, Tenneo, and Totara. To find out more, contact Guy Saunders at [email protected].[read more] -
Content Transformation 2023
Aug 15, 2023 by Ivan KotzevThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of customer experience (CX) vendors offering content transformation services. This encompasses content moderation services, which includes trust and safety and community management; and content creative services, focused on marketing back-office activities such as editing, localization, and labelling, plus some AI training. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in CX improvement, cost optimization, and revenue generation. Vendors evaluated for this NEAT are: Alorica, Concentrix, Conectys, Foundever, Majorel, Sutherland Global Services, TaskUs, Tech Mahindra, Teleperformance, TELUS International, transcosmos, and Wipro. To find out more, contact Guy Saunders at [email protected].[read more] -
Intelligent Automation in Banking 2023
Jul 10, 2023 by Andy EfstathiouThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering intelligent automation (IA) services for the banking sector. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in RPA services, AI services, managed services, and professional services. Vendors evaluated for this NEAT are: Accelirate, Capgemini, Coforge, Datamatics, Fidelity Information Services, Firstsource, Infosys, LTIMindtree, Mphasis, Sopra Banking Software, TCS, Tech Mahindra, UST, and Wipro. To find out more, contact Guy Saunders at [email protected].[read more] -
Next Generation HCM Technology 2023
Jun 30, 2023 by DeeAnna WarringtonThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Human Capital Management (HCM) technology. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors in the SMB and mid- to large-company markets. Vendors evaluated for this NEAT are: ADP, Ascent HR, Cornerstone, Darwinbox, Hibob, Infor, isolved, Oracle, Paychex, Paycor, Paylocity, SuccessFactors, UKG, and Workday. To find out more, contact Guy Saunders at [email protected].[read more] -
Quality Engineering 2023
Jun 12, 2023 by Dominique RaviartThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering quality engineering services (formerly referred to as software testing services). The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in application security testing, RPA-based test automation, AI-based analytics & automation, UX testing, cloud migration testing, and ERP & COTS testing. Vendors evaluated for this NEAT are: Accenture, Amdocs, Apexon, Aspire Systems, Atos, Capgemini, Cigniti, Cognizant, eInfochips, EPAM Systems, Expleo, IBM, Infosys, LTIMindtree, NTT DATA, Qualitest, TCS, Tech Mahindra, TestingXperts, Testinium, Trigent, ValueMomentum, Virtusa, and Wipro. To find out more, contact Guy Saunders at [email protected].[read more] -
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Blog post results:
Xerox Analyst Conference: Key Takeaways about the Services Business
Nov 12, 2013 by Andy Efstathiou[read more] 0 commentsXerox Services has not operated its business at high efficiency over the past few years. It has been very late to offshoring, growing revenues internationally, and rationalizing its services businesses around a few key areas. The current five plank strategy is devised to address those challenges. Xe[...]
Accenture Awarded Five-Year ADM Contract by Zurich
Nov 04, 2013 by Rachael Stormonth[read more] 0 commentsAccenture has announced that in 2012 it was awarded a five-year application services contract by Zurich Insurance Group (Zurich) to streamline Zurich’s global finance IT. Services being provided by Accenture Finance and Risk Services include development, implementation and management of SAP-ba[...]
Cabinet Office on Track with Shared Services Strategy
Nov 04, 2013 by NelsonHall Analyst[read more] 0 commentsThe U.K. Cabinet Office recently briefed NelsonHall about progress with its shared services strategy. Shared services has been a recurring theme in the U.K. public sector’s drive for efficiency for many years. It has continued to rise in importance as a lever for cost savings in the public sec[...]
Steria Ventures Into New Deal with U.K. Government
Nov 01, 2013 by Rachael Stormonth[read more] 0 commentsThis is Steria’s largest ever award: the press release refers to the contract being potentially worth over £1bn over 10 years (7 plus 3): with the foundation clients, the value is closer to £500m, depending on what additional business Steria brings in to the JV, its lifetime value [...]
Accenture to Acquire PCO Innovation to Enhance PLM Capabilities
Oct 31, 2013 by Rachael Stormonth[read more] 0 commentsAccenture has announced its intention to acquire PCO Innovation, a consulting and systems integration group specializing in PLM software. PCO Innovation offers PLM strategy and process consultancy, application architecture, system implementation, data migration and application management. It spec[...]
Axelos to Accelerate Growth of U.K. Government's Best Practice Portfolio
Oct 28, 2013 by NelsonHall Analyst[read more] 0 commentsNelsonHall recently had a briefing with Axelos, the Capita and Cabinet Office JV that has been set up to commercialize the Government’s Best Practice Methodologies portfolio. Axelos was incorporated in July 2013, 51% owned by Capita, 49% by the Cabinet Office but governed by a separate boar[...]
HR Technology Conference in Review: Spotlight on RPO
Oct 24, 2013 by Gary Bragar[read more] 0 commentsThis year’s 16th Annual HR Technology conference in Las Vegas had the highest turnout yet, 8,000 attendees. Below are highlights of just two of the sessions we attended, and of briefings with ManpowerGroup Solutions and Randstad Sourceright. All were focused on RPO: Pinstripe and [...]
Wipro Q2 FY 2014 Results: Signs of Progress
Oct 22, 2013 by Rachael Stormonth[read more] 0 commentsWipro published its Q2 FY 2014 results today: full details are available to NelsonHall database or Key Vendor Assessment program subscribers here http://research.nelson-hall.com/search/?avpage-views=article&searchid=3481&id=201189&fv=2. There are some clear positives in Wipr[...]
Cigniti Details its Mobile Testing Offering
Oct 21, 2013 by Dominique Raviart[read more] 0 commentsCigniti’s mobile application testing road-map prefigures how overall software testing is likely to evolve over the next few years. Like a number of its competitors, Cigniti has launched a centralized service consolidated across labs, therefore allowing economics of scale. The company[...]
HP ES Turnaround Strategy Update - New Style of IT, New Style of HP ES
Oct 17, 2013 by Rachael Stormonth[read more] 0 commentsHP recently provided an update on its turnaround program at a securities analyst meeting in the U.S. One major takeaway from the briefing is that HP ES, in particular, is taking additional steps to rebuild and strengthen its business. Looking firstly at the HP group-wide picture, turnaround[...]
NelsonHall Launches “Speed-to-Source” Vendor Evaluation Tool for Payroll BPO
Oct 17, 2013 by Gary Bragar[read more] 0 commentsNelsonHall, the leading global BPO and IT outsourcing analyst firm, has today launched a new tool to assist Strategic Sourcing Managers in assessing vendor capability in Payroll BPO. The Payroll business process outsourcing BPO tool is available to NelsonHall clients at http://research.[...]
BT and Dolby launch BT MeetMe with Dolby Voice
Oct 16, 2013 by Mike Smart[read more] 0 commentsNelsonHall recently attended a briefing with BT in which it launched MeetMe with Dobly Voice, into its audio conferencing service. BT MeetMe with Dolby Voice aims to improve the ease of conferencing calls by: Improving the audio quality – audio will use a high quality Dolby codec[...]
Capita Joins Cloud Rush - Update
Oct 15, 2013 by NelsonHall Analyst[read more] 0 commentsCapita IT Services recently briefed NelsonHall about its newly unveiled horizontal cloud services. Capita Private Cloud is built on VCE Vblock Systems’ converged infrastructure with data storage provided in Capita’s two data centers in the U.K. Services include the usual utility computin[...]
Highlight on Aon Hewitt
Oct 14, 2013 by NelsonHall Analyst[read more] 0 commentsAon Hewitt has come a long way since the merger of the two companies in 2010. 2012 revenues were $3.9bn, accounting for a little more than one-third of Aon plc’s total revenue. Across its HR Solutions business, which includes both consulting and outsourcing, Aon Hewitt has ~30,000 emp[...]
Capgemini Elaborates on its SAP- and Amazon- Based MDM Offering
Oct 07, 2013 by Dominique Raviart[read more] 0 commentsCapgemini Group, through its Mobile Solutions (MS) unit, has briefed us on its recent mobile device management (MDM) offering, called Mobile Secure, launched with SAP and Amazon Web Services in May 2013 Capgemini MS has designed this offering to be as affordable as possible: the of[...]
Accenture Shakes Up Procurement BPO Market with Acquisition of Procurian
Oct 03, 2013 by Rachael Stormonth[read more] 0 commentsAccenture announced today that it is to acquire Procurian, the largest procurement BPO pureplay globally, for $375m. Around Procurian 780 employees are expected to join Accenture on completion of the transaction, which is expected to close by the end of 2013. This is a major consolidation of the [...]
Learning Unleashed on Mobile: The E-learning Take II
Sep 27, 2013 by Gary Bragar[read more] 0 commentsE-learning has been around for over 10 years, so what has changed? In a nutshell, the proliferation of employees with internet enabled devices. Last week, Raytheon hosted a symposium in London which considered how companies benefit from tapping into the social internet age to maximize learning va[...]
BNY Mellon Enhances Securities Lending Collateral Management Platform with a Central Securities Depository
Sep 26, 2013 by Andy Efstathiou[read more] 0 commentsThis CSD based in Brussels has the licensing to address compliance issues (which are expensive for an individual institution to address) in a cost-effective manner for the European market. This is an early move in a very important area of securities processing that changing regulations are i[...]
Infosys Maintains Focus on Infosys 3.0
Sep 24, 2013 by Dominique Raviart[read more] 0 commentsNelsonHall recently attended an Infosys analyst event in Europe, where it was briefed by Infosys on progress in its ‘Infosys 3.0’ strategy. The company is looking to build its Consulting & Systems Integration (C&SI) and Product & Platform Solutions (PPS) businesses while f[...]
Sitel Hosts Analyst and Client Advisory Event in Las Vegas
Sep 20, 2013 by NelsonHall Analyst[read more] 0 commentsSitel has restructured its sales team, in August last year it centralized its sales team and hired a head of commercial activity who is involved in all major contracts. At the moment Sitel has 83 account managers excluding a five person sales team in the U.K. whose remit is to fill 1-10 seat excess [...]
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